Customer Service Representative

2 months ago


Eagle Farm, Queensland, Australia FedEx Full time
Job Summary

We are seeking a highly skilled Premier Customer Care Representative to join our team at FedEx. As a key member of our customer service team, you will be responsible for delivering exceptional service to our Premier clients, building strong relationships, and resolving issues promptly and effectively.

Key Responsibilities
  • Provide exceptional customer service via phone and/or online channels, effectively addressing inquiries and promptly resolving issues.
  • Build and maintain positive relationships with Premier customers, fostering loyalty and exceeding expectations.
  • Effectively communicate and collaborate with internal and external stakeholders to ensure seamless resolution of customer concerns.
  • Partner with management to develop and implement strategies for improving customer satisfaction and retention.
  • Perform other duties as assigned.
Requirements

To be successful in this role, you will need:

  • At least two (2) years of relevant work experience in customer service and interaction.
  • Good knowledge of Microsoft/Office PC.
  • Strong problem-solving skills.
  • Good written and verbal communication skills.
Preferred Qualifications

We prefer candidates with:

  • Experience working in a fast-paced customer service environment.
  • Knowledge of FedEx's products and services.
About FedEx

FedEx is one of the world's largest express transportation companies, with a commitment to delivering exceptional service to our customers. We are an equal opportunity/affirmative action employer and are committed to a diverse, equitable, and inclusive workforce.

We are proud to be a company that values our people and invests in their growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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