Expression of Interest: Community Support Officer

3 months ago

Palmerston City, Australia City of Palmerston Full time
  • Work for the fastest-growing and second largest city in the NT
  • Ongoing Local Government Opportunity
  • Dynamic and modern working environment within a diverse and inclusive community

About us

City of Palmerston is one of the Northern Territory’s fastest growing cities and is located 20 kilometres south-east of the capital Darwin. It has a population of approx. 40,000 and is currently undergoing a significant period of infrastructure, growth and development.

City of Palmerston is a welcoming and vibrant family city that fosters diversity and unity. In Palmerston, everyone belongs.

City of Palmerston (CoP) is “A Place for People”. We place people at the centre of all that we do and deliver, by providing excellent services to our community.

Our Commitment to You and Our Customers

At CoP we value

  • Teamwork
  • Commitment and Accountability
  • Sustainability and Self-Sufficient
  • Quality Resources
  • A culture of Continuous improvement

In addition to our focus on culture, values, and behaviours, we embed our Customer Service Charter in everything we do both internally and externally. The pillars of our Customer Service Charter are:

  • Make it easy for customer
  • Perform with pride
  • Listen, learn and act
  • Evaluate and improve

About the Role

Working with the Community Service Team, the Community Support Officer is responsible for services that contribute to the delivery of the City of Palmerston Community Plan including the following:

  • A high standard of Customer Service both internally and externally
  • The bookings and administration support of Council facilities
  • Supporting implementation of events and programs

Key Duties and Responsibilities

Perform duties at the Recreation Centre, Library and Civic Plaza customer service desk and assist customers with their enquiries in person or by telephone.

  • Administering facilities, bookings and processing payments.
  • Support with the development and review of simple procedures and processes
  • Various administrative tasks.
  • Support existing events and programs.

About You

To be considered for this role, you must have:

  • Previous experience in a customer facing role
  • Proven strong customer service skills with the ability to deliver exceptional service
  • Demonstrated interpersonal communication and team-based skills
  • Ability to work independently and follow established work procedures
  • Ability to work varied hours
  • Demonstrated experience in using office technology and Microsoft Office Suite
  • Current NT Driver's Licence and valid OCHRE card
  • Current First Aid certificate

What you receive

  • Training & Professional Development opportunities
  • A great team who will support you to achieve professionally and personally
  • Access to wellbeing initiatives and Employee Assistance Program

Diversity

At City of Palmerston, we embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples and people from culturally diverse backgrounds.

To Apply

To view a copy of the position description and to 'Apply' please see below.

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