Data Center Electrical Field Engineer

DESCRIPTION

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon's vision is to be the world's most customer-centric company, and this role is key to that vision. As a Security Field Engineer, you will be deep diving security products that protect our customers in our data centers to meet ever-evolving customer needs as we continue expanding our fleet to hyper-scale. We are looking for security engineers from diverse backgrounds, who are creative problem solvers, and passionate about delivering security solutions at scale. Our programs, controls, and services underpin many cloud technologies, so we carefully consider our technology decisions, dependency trees, and architectures to ensure that the company’s critical services can depend on us. We are a global team and have a culture of learning from each other. We don’t expect people to join our team knowing everything. We want people who are excited to learn, to challenge the status quo, and who are energized by building highly scalable and available systems on a global scale.

As an ideal candidate you:
- Possess strong engineering judgement and are able to provide recommendations despite uncertainty
- Are detail and data oriented
- Have experience managing security projects and consultants.
- Build trust and relationships with different stakeholders (e.g., Operations, Commissioning, Construction and Design)
- Be inclined to get into the field to see things up close.

Security Engineers at Amazon are expected to be strong in multiple domains. You’ll join a diverse team of electrical, mechanical, controls, structural, and fire protection engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people and partner teams across AWS to help us deliver the highest standards for safety and security at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Successful candidates will be able to balance their strong technical depth with the soft skills required to quickly and effectively collaborate across the company to mitigate emerging risk. Engineers in this role must demonstrate resilience and an aptitude for navigating complex problems with composure and tact. Above all else, a strong sense of customer obsession is necessary to achieve our goal of keeping Amazon and its customers secure.

Key job responsibilities
As an Amazon Security Field Engineer, you will provide full life-cycle support to AWS Data Centers from design inception through site improvement and maintenance. You will be the ‘go to’ engineering resource for your region when technical advice is needed, and will use your subject matter expertise and engage with diverse teams to:
- Perform design and equipment submittal review for security products in our Data Centers.
- Troubleshoot, conduct Root Cause Analysis (RCA) and create Corrective Action (CA) documentation for site/equipment failures.
- Directly support operational issues with ad-hoc training, complex operating procedure reviews, including critical equipment and event support.
- Review designs for existing products, which improve security/efficiency.
- Interface with internal design engineering teams, server hardware teams, and environmental health and safety teams to promote standards that maintain consistency and reliability in services delivered.
- Work on concurrent projects, sometimes in multiple geographical regions.
- Initiate and lead security site audits within Amazon’s data centers. Produce reports outlining risks with recommended mitigations and remediation's.

A day in the life
You will operate with high autonomy owning engineering reviews, bar-raising initiatives, and root cause analyses for security infrastructure products. This role has a high level of discretion with regards to daily activities. While not always daily, your skills will provide a valuable part in assessing the risks and failures associated with security products protecting our data centers. Each day you will interact with different teams responsible for all aspects of the data centers. You will serve as the technical security expert for our partner platform teams, so other responsibilities will ebb and flow out of daily priority including threat modeling, standards writing, architecture consultations, and designing proactive security systems. You will have the opportunity to work on projects locally, regionally and globally.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

- Bachelor’s degree in Systems Engineering, Electrical Engineering, or related technical discipline
- 3+ cumulative years of experience with industrial or commercial engineering in Mission Critical facilities including but not limited to: data centers, power generation, oil/gas facilities, SKIFs. (Experienced Engineer)
- Professional certificates including, but not limited to: CCIE, CCNP, CCNA, JNCIE, CompTIA Network+, or similar

PREFERRED QUALIFICATIONS

- Strong background with large scale integrated security systems including cameras, access controls, and PIDs
- Experience troubleshooting networking and communications issues (such as, TCP/IP, UDP, IPSEC, HTTP, HTTPS, routing protocols)
- Demonstrated judgement in assessing and prioritizing technical risk and developing root cause analyses
- A data-driven and quantitative mentality; an ability to support ideas with evidence
- Organized and have the ability to set priorities and meet deadlines and budget
- Demonstrable teamwork skills and resourcefulness; strong sense of ownership, urgency, and drive; sharp analytical abilities and proven design skills

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.