Data Center Manager

7 months ago

Sydney, Australia Digital Realty Full time

**Position Title: Data Center Manager**

**Location: Australia, Sydney**

**Your role**
- The Data Center Manager is responsible for overseeing the execution of local data center operations at one or more data center properties._

**What you’ll do**
- _Execute all aspects of data center operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data center operation to achieve 100% uptime and 100% compliance with all customer SLAs._
- _Supervises all construction activity and installations, in coordination with internal and external construction resources, to ensure system design, installation and testing adhere to operational standards._
- _Witness testing of all equipment during commissioning and validate sequence of operations and receipt of all operational documentation._
- _Manages provisioning of data center services including colocation, connectivity, raised floor services, deployment and any additional services to be delivered to data center customers._
- _Manages all local customer installations, in coordination with Sales Engineering, Design & Construction and Colocation Operations to coordinate customer move-ins and turn-ups, including deployments, power circuit installations and connectivity requirements._
- _Oversees local installation, maintenance and repair of all network infrastructure supporting all Digital Realty and customer connectivity in coordination with internal IT and network personnel._
- _Supervise local engineering team to ensure adherence to standard operating procedures, sequence of operations and maintenance standards to guarantee execution of Digital Realty’s periodic maintenance program and maintenance calendar._
- _Develop, implement and audit local standard operating procedures, sequence of operations and maintenance standards to be in compliance with Digital Realty’s standards and industry best practices._
- _Supervise local change management processes including the review and approval of all Method of Procedures (MOPs) for maintenance and one-time/emergency repair events in coordination with onsite personnel, contractors and customers._
- _Manage all maintenance and repair contracts to ensure compliance with maintenance standards and operational requirements. Confirm all vendors are qualified and adhere to Digital Realty’s performance standards and scopes of work._
- _Responsible for timely execution of data center services such as remote hands, customer installations and service requests._
- _Supervise security personnel and manage security systems including the adherence to security policies and compliance programs (as required by the Real Estate Manager)and many more...._

**What you’ll need**
- _10 years related facility management experience in data center operations (or related electrical or mechanical engineering field) with minimum of 5 years’ experience managing or leading data center operations teams in a large scale mission critical environment. Bachelor’s degree in electrical or mechanical engineering preferred._
- _Solid and proven experience in the construction, commissioning, acceptance and operation of mission critical systems, including state-of-the-art electrical distribution systems, static and rotary UPS, emergency standby generation, fire alarm/suppression and monitoring systems_
- _Extensive knowledge of structured cabling systems, networking and connectivity standards, and hardware installation requirements._
- _Proficient experience in colocation operations, including the installation and deployment of cage, rack and cable infrastructure, as well as, power circuit installation and power monitoring._
- _Experience working with and deploying telecom and network providers, specifically in Meet Me Room and POP room environments_
- _Experience managing a change control environment_
- _Strong quantitative and qualitative reasoning skills, with demonstrated ability to determine event root causes, performance shortfalls and required corrective actions._
- _Knowledge of industry data center standards, policies & methodologies_
- _Knowledge of performance management & critical awareness methods and implementation standards_

**A bit about us**

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 28 countries on six continents.

**A bit about our Digital team**

Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of o

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