Personal Banking Advisor

2 months ago

Ballarat, Australia Westpac Full time
  • Permanent, full-time opportunity available at our Ballarat branch
  • Work as part of a diverse, inclusive and vibrant team
  • Fantastic opportunity for a customer service professional
  • Get things happening for our customers – and your career

Westpac Group offers a range of opportunities for people who want to make a difference, speak their truth and grow their career We have a superb opportunity for a Personal Banking Advisor to join us at our Ballarat branch.

As a Personal Banking Advisor, you’ll be at the heart of our branch network, engaging in meaningful conversations with our customers and delivering a seamless, stress-free banking experience. You will manage transactional and savings needs, connect customers with specialists when required, and proactively engage with them via phone or email. Your dedication and expertise will empower customers to make the most of their money, each and every day

What will I need to succeed?

  • Sales Experience: a proven ability to meet and exceed sales targets 
  • Numerical Skills: proficiency in handling cash and an ability to complete financial transactions with accuracy
  • Customer Service Experience: ideally in a customer-facing role
  • Personality: an energetic personality coupled with a genuine passion for helping people
  • Resilience: the ability to remain calm and composed while managing challenging situations or difficult customers
  • Team Player: ability to work effectively with colleagues to support branch goals and deliver outstanding service
  • Adaptability: a will to learn and adapt to new banking procedures and technologies

No banking experience? No problem. Your vibrant personality, eagerness to learn and commitment to delivering an exceptional customer service are key to excel in this role. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us 

What’s in it for me?

You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is to create better futures together. So, you’ll keep learning to grow, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

What is it like to work here?

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.

We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.

How do I apply?

Start here. Just click on the APPLY or APPLY NOW button.

Do you need reasonable adjustments during the recruitment process?

We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email talentacquisition@westpac.com.au

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