Care Advisor

About Us

At Uniting AgeWell, we are dedicated to empowering older people to experience wellbeing, choice, and independence in their lives. We strive to ensure they feel valued as members of their community and have easy access to the services they need—whether at home or in a residential setting—to live the life they want.

With services spanning Victoria and Tasmania, our team of 4,600 staff and 600 volunteers is committed to delivering high-quality care and support. 

Our workplace culture is guided by the BEST philosophy—Believe, Excel, Support, and Trust—and underpinned by our core values of Kindness, Respect, Integrity, Innovation, and Inclusion. These principles, along with our customer service charter and promise, shape everything we do.

For more information, visit our website: www.unitingagewell.org

Why Choose Uniting AgeWell

• Competitive Pay: Above Award hourly rates
• Salary Packaging Benefits: Up to $15,900 tax-free, plus an additional $2,650 for meals and entertainment annually
• Annual Leave Loading: Receive extra pay while on leave
• Career Growth: Access to education, development, and career pathway opportunities
• Employee Assistance Program: Confidential 24/7 support for you and your family
• Enhanced Parental Leave: Flexible options for parental leave

Be part of a not-for-profit, values-based organisation that truly cares about its people and communities.

Role Overview
 

Uniting AgeWell Grampians Home Care supports elderly clients to live safely and independently in their own homes for as long as possible by offering comprehensive ageing support and services throughout the Grampians region. This role, based in our Ballarat office, empowers you to make a meaningful impact close to home.

Join Uniting AgeWell as a Care Advisor, where you will play a vital role in advocating for clients’ independence and quality of life through personalised care plans and Home Care Packages.

This part-time role offers 60 hours per fortnight, working Tuesday to Friday, with the intention to transition to full-time as the organisation continues to grow.

Key Responsibilities

As a Care Advisor supporting our Grampians Home Care Program, you will manage a caseload of clients and advocate for their independence. Through tailored support and personalised care plans, you will empower clients to remain living safely and independently in their own homes.

Your key responsibilities will include:

• Conducting regular in-home visits to assess and support clients.
• Performing initial assessments of prospective clients, identifying core needs, and making recommendations or referrals.
• Developing, implementing, evaluating, and regularly reviewing personalised care plans in consultation with clients and their families.
• Collaborating with Care Organisers to coordinate services as outlined in care plans.
• Liaising with healthcare providers, allied health professionals, social workers, and community services to ensure holistic care for clients.
• Overseeing care plan budgets, ensuring services are delivered within allocated funding while maintaining high standards of care.
• Supporting effective client pathways through case discussions, case conferences, and feedback reviews, including incident management and complaint resolution.
• Maintaining accurate and up-to-date records of client assessments, care plans, and services provided.
• Contributing to teamwork and continuous improvement to enhance client outcomes.

Ideal Candidate

We are seeking a highly skilled and experienced Care Advisor who thrives in a dynamic environment and is committed to empowering clients to live independently in their own homes.

The ideal candidate will have:

• Extensive Case Management Experience (Essential): Proven ability to manage caseloads effectively, supporting clients with complex needs. This includes coordinating care plans, addressing individual client goals, and providing holistic, person-centred support.
• Proficiency in Care Planning and Implementation: Demonstrated expertise in developing, implementing, and evaluating personalised care plans that align with Consumer Directed Care principles.
• Strong Knowledge of CHSP and HCP: Familiarity with the Commonwealth Home Support Programme and Home Care Packages, including funding models, service delivery, and compliance requirements.
• Strong Assessment and Documentation Skills: Skilled in conducting thorough client assessments, identifying core needs, and maintaining accurate, detailed records that support compliance and quality standards.
• Exceptional Communication and Interpersonal Skills: Ability to build trusted relationships with clients, their families, and a multidisciplinary team of professionals, ensuring seamless collaboration and service delivery.
• Clinical Background (Highly Desirable): Qualification and experience as a Social Worker, EN, RN, or Allied Health Practitioner, combined with hands-on Case Management expertise.
• Strong Understanding of Safety Practices: Demonstrated knowledge of safety protocols and compliance within the Aged Care or Health Sectors, ensuring high-quality and safe client care.

We are looking for a dedicated problem-solver who is adaptable, organised, and driven to deliver exceptional outcomes for clients. A commitment to teamwork, continuous improvement, and our BEST philosophy—Believe, Excel, Support, and Trust—is essential.

Successful candidates must have:

• Commitment to Person-Centred Care: A genuine interest in supporting elderly clients and maintaining high standards of care.
• Driver’s License and Car: A valid Australian driver’s license and a roadworthy vehicle with comprehensive insurance.
• First Aid & CPR: Current certifications or a willingness to obtain.
• Working With Children Check (Employee): Or willingness to obtain.
• National Criminal Police Record Check or NDIS Worker Screening Check: Or willingness to obtain.
• Annual vaccinations as per policy: Or willingness to obtain.
• Australian work rights.

How to Apply

To apply, access the position description at Care Advisor PD.pdf and submit your application by clicking 'Apply'. For inquiries, contact recruitment@unitingagewell.org.

We encourage Aboriginal and Torres Strait Islander peoples to apply. Please note that only shortlisted candidates will be contacted.