Workplace Experience Manager

3 weeks ago

Melbourne, Australia ISS FACILITY MANAGEMENT PTY LTD Full time

Are you passionate about shaping workplace culture and driving sustainable change? We're seeking a dynamic individual to take on the role of Workplace Experience Manager. In this role, you'll be responsible for enhancing workplace experiences within a major Melbourne CBD location, managing a dynamic team of partners and fostering strong stakeholder relationships with various business units.

What You’ll Do:

Drive Workplace Culture: You'll have a unique opportunity to influence workplace culture by leveraging insights and analytics on people behaviors and space utilization. Using a measured, data-driven approach, you'll implement process improvements that lead to tangible and sustainable change.

Process Improvement Leadership: Lead the charge in process improvement initiatives, ensuring documentation is consistent, up-to-date, and reflective of efficient procedures. Your guidance will be instrumental in shaping the ongoing development of our workplace practices.

Operational Excellence: With your strong operational management skills and adaptability in a fast-paced corporate environment, you'll deliver consistent, reliable, and contemporary workplace services and experiences.

The Position:

  • The main focus of this position is to build stakeholder relationships and  deliver workplace change, support the space planning and property  initiatives on the ground in designated client site locations to drive and influence Workplace behaviours and experiences that align with the client’s key portfolio objectives.
  • They will also lead a team of Workplace Partners onsite or remotely who oversee the coordination, planning and delivery of workplace services and events in line with the commercial agreement. The role will focus on supporting the Workplace Experience Manager and Workplace Experience Lead to enhance the workplace experience and support initiatives to improve employee experience. 
  • This role will create opportunities and channels for behavioural and occupancy insights and observations gathered and documented  by themselves and their team to ensure Group Property are making data and insight-driven decisions on how the space is being used and could best be optimised.

Our Benefits:

  • Competitive salary on offer.
  • Opportunity to contribute to and participate in the client social and events calendar
  • Contribute to a positive workplace culture.
  • Work with a close-knit and dedicated team, focused on continuous development.
  • Upskilling opportunities with access to ISS and client learning and development modules
  • Opportunities for career development and advancement within ISS.
  • Access to staff discounts.

Minimum Criteria:

  • Proven track record in stakeholder management and building strong relationships across business units.
  • Analytical mindset with the ability to translate data insights into actionable strategies.
  • Strong leadership skills to drive process improvement and foster a culture of innovation.
  • Exceptional organizational skills with a keen eye for detail.
  • Ability to thrive in a fast-paced, dynamic work environment
  • Willing to complete background/probity check (National Police Check, ASIC – financial services)

Join us and make a difference in shaping the future of workplace experiences Apply now to be part of our team.

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with a disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.

We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website.

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