Workplace Experience Manager

1 week ago

Melbourne, Victoria, Australia Knight Frank Australia Full time
  • Located in Melbourne CBD

What's in it for you?

  • Competitive remuneration package
  • Career development opportunities such as internal and external mentoring, leadership education training, and study leave to focus on your personal growth.
  • Flexible working arrangements designed to suit individual circumstances and family needs
  • A generous 16-week parental scheme plus superannuation for a full 12 months
  • Birthday leave
  • Swap around a public holiday for a cultural swap day
  • Two Wellness Days to allow you to focus on your own physical and or mental wellbeing
  • A workplace where you can access 2 weeks additional leave each year so you can take that extra break with family or friends
  • We applaud your need to give back to the community and give you 2 paid volunteer days each year to support one of our-affiliated charities
  • Our reward platform "The Vault" which gives you access to a great range of discounts at popular retailers and supermarkets as well as lifestyle benefits and corporate discounts
  • Because life can throw the unexpected at us, we help subsidise private health insurance excess, if you or an immediate family member requires hospitalisation
  • Plus, so much more

The role:

An exciting new role that encompasses the best of both worlds across community management and stakeholder liaison nestled within commercial real estate.

As a Workplace Experience Manager, you will look to proactively create an experience for all those who not only call the building their workplace but also to guests, clients, and the general public walking through.

With vibrant new initiatives as well as feedback from key stakeholders, this role plays a vital part in ensuring the workplace goes beyond just a place of work.

This role is 60% content creation and 40% events management.

Key responsibilities:

  • Establish a reputable rapport with tenants and visitors.
  • Participate in design thinking workshops to develop annual engagement strategies.
  • Help improve tenant engagement, access, and experience.
  • Oversee some soft services including food & beverage, health & wellness initiatives etc.
  • Work effectively with the wider team to develop and deliver placemaking activations and events.
  • Develop posts, templates, editorial content, newsflash and building updates.
  • Create basic reports, procedural documents and provide regular updates to the team.

Who are we looking for?

  • Advanced knowledge of Canva, InDesign or an equivalent platform is advantageous.
  • Events management experience is highly desirable
  • Demonstrated experience in a corporate administrative role having provided support to a team, office, or senior individual.
  • Intermediate knowledge of MS Office suite.
  • Exceptional customer/client service.
  • High attention to detail.
  • Ability to handle conflicting priorities.
  • Intermediate knowledge of IT hardware of AV equipment and general IT technologies.

About us:

At Knight Frank we're passionate about property, but it takes more than passion to make us the world's most successful privately-owned property agency and consultancy.

With a 125-year heritage, we are part of a global property powerhouse dedicated to providing our clients the best advice across commercial and residential property transactional and advisory services.

Knight Frank is a place where you can bring your whole self to work. That's what makes us a diverse collection of experts, problem solvers and innovators. Our purpose is to empower and encourage our people to think differently about how we can make a positive impact as a firm.

Not the perfect fit?

We encourage applications from people of all backgrounds and abilities - as every person and their situation is unique, we look at this on an individual and applied role basis.

We actively encourage you to apply for roles that suit your background and skillset. You might have something we didn't realise we needed

Please note, if you are successful in securing a role, you will be subject to police checks as part of our standard recruitment process.

Applicants with Australian working rights need only apply. No Agencies please.


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