Team Leader, Admissions, Future Students

1 month ago

Parkville, Australia University of Melbourne Full time

About the Role


The Team Leader, Admissions, plays a key role in managing student admissions, ensuring quality applicants are converted into enrolments to meet University load targets. The role supervises Admissions Officers, supports staff development, and collaborates with admissions teams to facilitate a fair and timely selection process. Additionally, the Team Leader handles complex admissions issues and contributes to fostering a culture of service excellence and continuous improvement.

Your responsibilities will include:

Effectively motivate, coach and manage staff to achieve goals. Provide clear performance expectations, regular feedback, and document performance outcomes, ensuring poor performance is addressed and high performance is nurtured and rewarded. Collaborate with the Admissions Manager to ensure effective relationship management of internal and external clients and stakeholders, applicants and University of Melbourne representatives (agents) Deliver application selection processes efficiently to maximise the conversion of high-quality applicants to admitted students and ensure applications from priority cohorts are identified early. Collaborate with the Admissions Manager to contribute to the team’s achievement of agreed service levels, standards and reporting requirements using analytics and performance tracking whilst optimising the provision of accurate, timely and enabling information to stakeholders. This includes meeting KPIs for application processing.

Who we are looking for
 The ideal candidate excels in multitasking, possesses strong organisational skills, and demonstrates effective verbal and written communication. They are adaptable and skilled in problem-solving, ensuring tasks are managed efficiently in dynamic environments.

You will also have:

A tertiary qualifications in a relevant discipline or an equivalent combination of relevant experience and education/training.  Demonstrated leadership and experience in aligning organisational strategies and balancing resourcing demands, preferably within a complex environment.  Previous experience with admissions within a tertiary education context.  Demonstrated commitment and experience in providing high-service delivery to students and Divisions alike

For further information regarding responsibilities and requirements please refer to the attached PD.

Please note: Visa sponsorship is not available for this position . This role requires current valid work rights for Australia.

Your new team – Student and Scholarly Services
Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.

What we offer you
 In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page

The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".

Aboriginal and Torres Strait Islander Applicants
 We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

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