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Customer Service Team Member

3 months ago

Bayswater, Australia Bunnings Full time

At Bunnings, you’ll make a positive difference to our business and beyond.

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.

By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work.

About the role:

Our team members are the face of Bunnings, always prepared to give it a red hot go. They provide a friendly and helpful service to everyone who walks through our doors, making sure every experience counts. Our customers are met with passionate team members ready to provide the tools and advice on a wide range of products and services to help make their D.I.Y dream a reality.

For more insights into the role, we encourage you to visit your local store to get a feel for what it might be like to become part of the Bunnings team.

What’s involved:

  • Provide our customers with the best experience across the store

  • Be responsible for stock management, whilst ensuring a clean and tidy work environment

  • Serve customers via our checkout registers

  • Work as part of a supportive and inclusive team who make a difference to the community and have fun along the way

Who we’re looking for:

We’re looking for CASUAL team members who are passionate about helping others and are keen to learn and grow. The path within Bunnings is yours to build - you could become the next future leader, product expert or trade specialist in-store, and we are committed to giving you the skills and showing you the ropes throughout your journey. Whether you have a green thumb, are into D.I.Y., looking for your first retail role or even a change in career, we would love to hear from you

You’ll need:

  • A genuine passion for customer experience

  • Those with Night-fill and/or customer service experience encouraged to apply

  • To be able to approach, connect and confidently interact with customers

  • An eagerness to learn about products and services

  • To act with integrity, be safe and do your best

  • The availability to work flexible hours (especially late nights)

Interested to apply?

As part of the recruitment process, you will be required to complete an online chat interview. This will take you just 20 minutes and will need to be completed within 24 hours of submitting your application. Once you've completed it, you’ll receive a personality profile which will tell you a little bit more about yourself.

If successful, you will then be invited to complete an online video interview by email. Don’t worry, it’s only 3 questions and should take you about 15 minutes to complete.

Bunnings strives to ensure everyone is treated fairly and our team are committed to supporting you at any stage of your recruitment journey. Be sure to let us know if you require an adjustment and we can provide the most appropriate support for you. Contact us at jobs@bunnings.com.au and a member of the team will be in touch.

You’ll be part of a workplace where you’ll feel like you belong.

There's so much on offer when you're part of our Bunnings team with benefits including:

  • Our flexible and informal work environment which helps bring balance between work and home.

  • Team discount at Bunnings, OnePass and with other Wesfarmers retailers including Kmart, Target, Officeworks and Catch.

  • Discounts from corporate partners (such as private health insurance, gyms, car rental) and cost price food and drinks at our Bunnings café.

  • 12 weeks paid parental leave, regardless of gender, annual flu vaccinations and health checks.

  • The opportunity to create a real difference in your local community and environment.

Join us and experience Bunnings from the other side of the counter.

Please note that if your application progresses to the reference check stage, you may be required to submit a police check. If your search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.

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