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Contact & Call Centre - Randstad

4 months ago

Charlestown, Australia Randstad Full time

Case Manager - Workers Compensation

Are you passionate about making a positive impact on people's lives? Do you thrive in a dynamic work environment? If so, we have the perfect opportunity for you My client is a reputable industry leader and is seeking a dedicated and experienced Case Manager to join the team in Charlestown.

Your new Company
My client is at the forefront of the insurance industry, committed to providing top-notch services and support to our clients. With a focus on personal injury and workers' compensation, we take pride in our dedication to helping individuals through challenging times.

Key Responsibilities:

  • Manage a portfolio of personal injury and workers' compensation cases, ensuring timely and effective resolution.
  • Conduct thorough assessments to determine the needs of clients and develop personalized case management plans.
  • Collaborate with internal teams, legal professionals, and external stakeholders to facilitate the best possible outcomes for clients.
  • Keep abreast of industry regulations and changes, ensuring compliance with legal and ethical standards.
  • Provide exceptional customer service, guiding clients through the claims process with empathy and professionalism.

Qualifications and Experience:

  • Strong verbal communication skills with a friendly and approachable demeanor.
  • Ability to multitask in a fast-paced environment.
  • Excellent problem-solving skills and a customer-centric mindset.
  • Previous call centre or customer service experience is a plus.
  • Proficient computer skills and familiarity with customer service software.

What We Offer:

  • Competitive salary package and benefits.
  • Opportunities for professional development and career advancement.
  • A supportive and collaborative work environment.
  • Hybrid Working opportunity after initial training.
  • Monday - Friday: 8.30am-5.00pm - No weekend work
  • Making a meaningful impact on the lives of individuals in need.

If you’re interested please apply now, or reach out to lavender.pham@randstad.com.au if you have any questions.You must be an Australian/NZ Citizen or a Permanent Resident to apply for this position.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.