Contact Centre Consultant

2 months ago

Charlestown, Australia PRP Diagnostic Imaging Full time

Contact Centre Consultant - Hunter

  • Permanent Full Time Opportunity
  • Charlestown Location | State-Of-The-Art Contact Centre
  • Commitment to Ongoing Training & Development 

About Us

PRP Diagnostic Imaging offers a comprehensive range of imaging services, through a network of 34 practices across Sydney, Illawarra, Central Coast and the Hunter and Central West. We are excited to be entering the next phase of our growth and expansion plans, with additional practices opening in the future. It is a remarkable time to join PRP, where we are committed to providing the highest quality of patient care, with a personal touch and your contribution matters in shaping the future of PRP.

Our Hunter Contact Centre manages inbound and outbound calls and is located in a purpose-built modern light filled building. The office space has been specifically designed to create a positive collaborative environment that enables team members to reach their potential, which includes a spacious employee breakout area with free drinks and snacks. 

About the Position

We have a permanent full time position available. You will be responsible for managing the important first contact, through inbound and outbound calls, to our patients to book their appointment. You will provide exceptional customer service to book appointments for our extensive range of imaging procedures, including MRI, Ultrasound and X-Ray. You will advise patients of the preparation that need to undertake prior to their procedure. You will ensure that all information that is entered and reviewed is accurate. You will complete billing and invoicing for our patients, liaise with referring doctors and operate our booking system.

We make significant investment in your success by providing extensive initial and ongoing training and support so that you can successfully deliver against your KPI's and so you feel empowered to identify opportunities to improve our systems and processes. You will play an integral role in further developing the positive culture in the contact centre and will help the Team Leads to achieve the goal of driving efficiency and improving customer satisfaction. You will also be based at one of our practices at least once a month, to experience firsthand the work that is completed onsite.

About You

You must have outstanding customer services background, ideally within a call/contact centre, with excellent interpersonal skills particularly with regards to compassion and empathy. You will thrive in a KPI driven environment and genuinely enjoy interacting with people over the phone. You will be accustomed to entering complex data into a Customer Relationship Management (CRM) system, with the demonstrated ability to maintain strict confidentiality and professionalism in all circumstances. You must have the ability to prioritise your workload and be able to multi-task. You will have the ability to work as part of a cohesive team and autonomously. You will be ambitious and thrive in an environment where you will be challenged. You will be given the opportunity to grow your career and rewarded for great performance.

What We Offer  

  • Attractive remuneration and benefits (discounted health insurance and gym membership)
  • A clearly define pathway for career progression and secondment opportunities
  • Outstanding Employee breakout area with free drinks and snacks
  • Ongoing industry leading professional training, development and education
  • New state of the art equipment
  • Friendly, diverse and professional team
  • Flexible and supportive working arrangements

Our Values

We put care into everything we do. We are courageous and accountable. Our reputation is outstanding and we trust and empower each other. Reach your full potential with PRP, where patient wellbeing is our priority and having fun is part of our culture.

Applying

For a confidential discussion, please contact Michelle York on michelle.york@prpimaging.com.au - please click the "Apply Now" button below to submit your application. For further information on PRP, please visit www.prpimaging.com.au.

You must have full work rights for Australia to be considered for this position.

PRP is committed to equity diversity and inclusion. Applications from people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQA+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged.

  • Contact Centre Consultant

    3 weeks ago

    Charlestown, New South Wales, Australia PRP Diagnostic Imaging Full time

    About the RoleWe are seeking a highly skilled Contact Centre Consultant to join our team at PRP Diagnostic Imaging. As a Contact Centre Consultant, you will be responsible for managing inbound and outbound calls to our patients to book their appointments.Key ResponsibilitiesProvide exceptional customer service to book appointments for our extensive range of...

  • Contact Centre Specialist

    4 weeks ago

    Charlestown, New South Wales, Australia PRP Diagnostic Imaging Full time

    About the RoleWe are seeking a highly skilled and compassionate Contact Centre Consultant to join our team at PRP Diagnostic Imaging. As a key member of our contact centre, you will be responsible for managing inbound and outbound calls to book appointments for our patients.Key ResponsibilitiesProvide exceptional customer service to patients, ensuring their...

  • Contact Centre Representative

    3 weeks ago

    Charlestown, New South Wales, Australia PRP Diagnostic Imaging Full time

    About the RoleWe are seeking a highly skilled and compassionate Contact Centre Consultant to join our team at PRP Diagnostic Imaging. As a key member of our contact centre, you will be responsible for providing exceptional customer service to our patients, booking appointments for a range of imaging procedures, and ensuring accurate information is entered...

  • Contact Centre Specialist

    1 month ago

    Charlestown, New South Wales, Australia PRP Diagnostic Imaging Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our Contact Centre team as a Contact Centre Consultant. As a key member of our team, you will be responsible for managing inbound and outbound calls, providing exceptional customer service, and ensuring that all information is accurate and up-to-date.Key...

  • Sales Travel Consultant

    2 months ago

    Charlestown, Australia Flight Centre Brand Full time

    **Job no**: 523167 **Brand**: Flight Centre Brand **Work type**: Full time **Location**: New South Wales **Categories**: Leisure Travel & Retail Attention Travellers, this is The Captain speaking - your search finding meaningful employment with a workplace you love is over! Soon, you will be landing in a role where you’re encouraged to share your passion...

  • Medical Practitioner

    3 weeks ago

    Charlestown, New South Wales, Australia Forhealth Group Full time

    About the DPA CentreLocated in a desirable DPA location, our centre offers a unique opportunity for a General Practitioner to provide comprehensive medical care to individuals, families, and communities.As a General Practitioner, you will be responsible for conducting consultations, providing a range of health services, and consulting with other health...

  • DPA Centre Physician

    4 weeks ago

    Charlestown, New South Wales, Australia Forhealth Group Full time

    About the CentreWe are a dynamic medical centre located in a DPA area, offering a unique opportunity for a General Practitioner to join our team. With a strong focus on patient care and a supportive environment, we are committed to providing high-quality medical services to our community.Key ResponsibilitiesProvide comprehensive medical care to individuals,...

  • DPA Centre Physician

    4 weeks ago

    Charlestown, New South Wales, Australia Forhealth Group Full time

    About the RoleWe are seeking a skilled General Practitioner to join our team at the DPA Centre. As a GP, you will be responsible for providing comprehensive medical care to individuals, families, and communities.Key ResponsibilitiesConduct consultations to diagnose and manage a range of health conditionsProvide preventive care, treatment, and rehabilitation...

  • Employment Consultant

    5 months ago

    Charlestown, Australia Ability Options Full time

    Join a passionate team within a rewarding field in Charlestown - Expanding organisation with multiple career pathways - Flexible working hours + Training + Work laptop + Phone provided **Who are we?** Ability Options provides employment and disability services to people who need assistance to achieve their aspirations and inclusion the community. We...

  • Medical Practitioner

    3 weeks ago

    Charlestown, New South Wales, Australia Forhealth Group Full time

    About the RoleWe are seeking a General Practitioner to join our team at the DPA Centre, a state-of-the-art medical facility located in a desirable location. As a GP, you will be responsible for providing comprehensive medical care to individuals, families, and communities.Key Responsibilities:Conduct consultations to follow up on simple and complex health...

  • Employment Consultant

    5 months ago

    Charlestown, Australia Ability Options Full time

    Join a passionate team within a rewarding field in Charlestown - Expanding organisation with multiple career pathways - Training + Work laptop + Phone provided **Who are we?** Ability Options provides employment and disability services to people who need assistance to achieve their aspirations and inclusion the community. We operate services to support...

  • Customer Sales Consultant

    6 months ago

    Charlestown, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Career Consultant

    3 months ago

    Charlestown, Australia OCTEC Limited Full time

    OCTEC Limited is a not-for-profit community organisation and is Australia’s largest not-for-profit Disability Employment Service Provider, delivering high quality employment, training, advocacy and youth services from more than 270 locations. We are currently looking for a **Career Consultant **to join the team in our Lower Hunter ESA, providing services...

  • Employment Consultant

    2 months ago

    Charlestown, Australia APM Full time

    **Why join APM?** APM is a global health and human services organisation transforming lives since 1994. Be part of a 15,000-strong team across 11 countries, empowering people of all abilities to lead independent and fulfilling lives. Thrive with us, benefiting from exceptional career growth and development opportunities across our global network of...

  • Parentsnext Consultant

    5 months ago

    Charlestown, Australia Ability Options Full time

    Join a passionate team within a rewarding field in Charlestown! - Temporary 6 month arrangement - Work laptop + phone + training provided + RDO **Who Are We?** Ability Options is a stand out Employment Service provider with a proven track record of delivering high star rating performance. From 33 offices across NSW, each year we support over 12,500...

  • DPA Centre

    7 months ago

    Charlestown, Australia Forhealth Group Full time

    About the Centre With an on-site Medical Director, multi-disciplinary assistance from an in-house Skin Clinic, Physio & Allied Health, Pathology, Diagnostic Imaging, Specialists and Pharmacy there is ample support available. DPA Area Relocation Packages Mixed Billing Close to Newcastle and Sydney As a general outline, you will have the following duties: ...

  • Employment Consultant

    5 months ago

    Charlestown, Australia APM Full time

    **Are you ready to make a difference in the lives of others, and your own?** As a Disability Employment Consultant your role will be to help people who have an injury, illness or disability become work ready and find suitable and sustainable employment. APM delivers Employment Services Programs from over 400 sites nationally and you’ll be working across...

  • Retail Sales Consultant

    3 weeks ago

    Charlestown, New South Wales, Australia Singtel Full time

    Unlock Your PotentialAt Optus, we're on the lookout for an experienced Retail Sales Consultant to join our team on a casual basis. As the face of Optus, you'll deliver customer service brilliance powered by optimism, sharing your knowledge of our cool tech products and services in a way that's easy to understand.Your Key ResponsibilitiesYou'll be the go-to...

  • Retail Sales Consultant

    1 month ago

    Charlestown, New South Wales, Australia Optus Full time

    Unlock Your PotentialAt Optus, we're on the lookout for an experienced Retail Sales Consultant to join our Charlestown store on a casual basis. If you're passionate about delivering exceptional customer experiences and thrive in a collaborative, results-driven culture, we want to hear from you!About the RoleYou'll be the face of Optus, delivering customer...

  • Banking Consultants, Charlestown Nsw

    2 months ago

    Charlestown, Australia ANZ Banking Group Full time

    **Req ID**: 77016 **Department**: AR Branch Network **Division**: Australia Retail **Location**: Charlestown About Us Build a rewarding career in an innovative, fast paced and collaborative environment Are you someone who has the desire and ability to move up a career path to Lending? Join us! Use your passion and curiosity for people, and put them at the...