Customer Support Representative

1 month ago

Gladstone Central, Australia Komatsu Australia Pty Ltd Full time

The Opportunity:

Join our dynamic team as a Customer Support Representative/Storeperson, where you’ll play a crucial role in delivering exceptional service and ensuring smooth operations. In this position, you will:

  • Be the first point of contact for our customers, addressing enquiries and providing solutions to enhance their experience.
  • Collaborate with a supportive team to manage inventory and ensure efficient store operations.
  • Gain valuable skills in customer service and logistics, with opportunities for professional growth and advancement within the company.
  • Contribute to a positive work environment where your ideas and feedback are valued.

If you’re passionate about helping others and thrive in a fast-paced setting, we want to hear from you

Roster: Monday to Friday 0800-1630

Role Located: Gladstone

Komatsu can provide you with:

  • Paid Parental Leave: 12 weeks of paid primary carer parental leave
  • Technology: Discounts on Apple, Dell, Lenovo, and Microsoft products
  • Financial: Komatsu Employee Referral Program offering a bonus of $5,000 if you successfully refer someone for a role, Income Protection options available
  • Career: recognition and awards, Komatsu is a recognised training organisation (RTO) providing an opportunity to complete recognised Cert III courses
  • Health: Discounted corporate rates with Bupa and a comprehensive Employee Assistance Program with total wellbeing solution provider LifeWorks
  • Cars, Home & Hardware: Discounts with Mercedes-Benz, Toyota, Kennards Hire, Bridgestone and Orix
  • Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents

Your Knowledge, Skills and Abilities:

  • Product Knowledge: Familiarity with Komatsu equipment and services, including technical specifications and operational functionalities.
  • Inventory Management: Understanding of inventory control processes and systems.
  • Customer Service Principles: Knowledge of best practices in customer service and communication.
  • Communication Skills: Strong verbal and written communication abilities to effectively interact with customers and team members.
  • Problem-Solving Skills: Ability to identify issues and develop solutions quickly and effectively.
  • Organizational Skills: Excellent organizational abilities to manage multiple tasks and prioritize effectively.
  • Technical Proficiency: Proficient in using software applications relevant to customer support and inventory management.
  • Customer-Focused Mindset: Ability to provide exceptional service and foster positive relationships with customers.
  • Team Collaboration: Willingness to work as part of a team to achieve common goals.
  • Attention to Detail: Strong attention to detail in managing inventory and processing customer requests.
  • Adaptability: Ability to adapt to changing circumstances and handle pressure in a fast-paced environment.

Ready to get started? Apply now

Komatsu offers a zero-harm culture in the work place, competitive remuneration package, and to drive success we employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Join the Komatsu family and you’ll become a part of a dynamic, supportive and inclusive work environment, with opportunities for career progression on a global scale, training and personal growth.

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