Contact & Call Centre - JJ's Waste & Recycling

1 month ago

Bayswater, Australia JJ's Waste & Recycling Full time
  • Full Time | Permanent Role | Monday to Friday | 8am - 4pm
  • Onsite car park | Work/life balance | Great team environment
  • A national, family owned and operated business with over 90 years’ experience

Everybody knows a JJ’s Truck when they see one . . . our iconic green and gold fleet head out rain or shine for collections in your area.

Our teams include Drivers/Operators, Heavy Vehicle Mechanics, Customer Service, Operations, Finance, IT/Digital, Environment, Engineering, Industrial Chemists, Safety, Administration and much more . . .

With so much opportunity, what is your career path?

ABOUT THIS ROLE

We’re looking for a Customer Service Administrator with a proven track record in high-volume customer support. You’ll manage customer interactions, emails, calls, bookings, and other admin tasks to keep operations running smoothly.

Working in a dynamic environment, you will have the ability to learn quickly, demonstrate a willingness to undertake any task at hand, and have excellent problem solving and time management skills.

We are an essential services industry, offering stability to employees and reliability to our customers.

This position is a permanent, full-time Monday to Friday, onsite in our Bayswater depot.

KEY RESPONSIBILITIES

  • Handle high-volume customer inquiries via phone, email, and portal
  • Coordinate incoming/outgoing correspondence and follow-ups
  • Maintain customer service standards and assist with escalations
  • Facilitate communication across teams (sales, operations, admin)
  • Key runsheets, manage waste service bookings, and multitask in a dynamic role
  • Establish and manage relationships with drivers, team members, customers, and local authorities
  • Processing of documentation accurately and efficiently
  • Working to timelines to ensure work is completed

ABOUT YOU

  • Experienced in customer service and administration with strong data entry skills
  • Team player who’s reliable, motivated, and thrives in fast-paced environments
  • Committed to safety, quality service, and building solid relationships
  • Excellent communication skills; both verbal & written
  • Multi-task and demonstrate an enthusiasm and determination to perform duties in a fast paced and varied role
  • Ability to logically analyse workflows & processes
  • Self-motivated, team player who is reliable with a strong work ethic
  • High level of accuracy and attention to detail 
  • Work well within a team environment with the ability to work autonomously
  • Maintaining a positive work ethic and maintain confidentiality

BENEFITS

We appreciate there is more to life than work, we provide a variety of work options to ensure the job gets done; with competitive remuneration and a range of benefits, regardless of your role or location including:

  • Great team culture
  • Onsite car park
  • No weekend work - Monday to Friday - 8am to 4pm
  • Full-time, permanent role
  • A safe, professional, and inclusive work environment
  • Stability of a national, family owned and operated business with over 90 years in the industry
  • Training, mentoring and support in the role will be provided
  • Health-fund discounts
  • Salary sacrificing and novated leasing 
  • Banking partnerships – including financial, budgeting and mortgage advice
  • Discounts at over 100 retailers (including groceries and fuel)
  • Car servicing, parts and accessories discounts – plus new car discounts

NEXT STEPS

Interested applicants should APPLY NOW

Depending on the role, the recruitment process may vary slightly; this may include a phone interview, face-to-face interview, skills-based assessment, pre-employment medical and of course, an opportunity to meet the team.

To view our other vacancies or more information about the role go to: www.jjswaste.com.au/careers 

ABOUT THE COMPANY

Established in 1932, JJ’s Waste & Recycling (formerly J.J. Richards & Sons Pty Ltd) is Australia’s largest, family-owned and operated waste management company.

From humble beginnings as a small family business, our team has grown across Australia, NZ & the US, and we’re passionate about effective waste management.

With a dynamic attitude that values our people, their safety and the environment. We strive for an innovative, collaborative, and high-performance culture that celebrates the contribution of every employee. 

No agencies please, we’ve got this one covered Unsolicited communication will result in the forfeiture of any engagement or partnership.

  • Operations Manager

    2 months ago

    Bayswater, Australia JJ's Waste & Recycling Full time

    Operations Manager | Perth | Leadership Role | Growing BusinessAttractive Remuneration | Training & Professional Development | Modern Facility in BayswaterNovated Leasing | Salary Sacrificing | Employee Benefits | Retail DiscountsEverybody knows a JJ’s Truck when they see one . . . our iconic green and gold fleet head out rain or shine for collections in...

  • Customer Service Representative

    1 month ago

    Bayswater, Australia JJ's Waste & Recycling Full time

    About the RoleWe are seeking a skilled and experienced Customer Service Administrator to join our team at JJ's Waste & Recycling. This is a permanent, full-time position working Monday to Friday, 8am-4pm, onsite in our Bayswater depot.As a Customer Service Administrator, you will be responsible for managing customer interactions, emails, calls, bookings, and...

  • Waste Management Customer Service Professional

    4 weeks ago

    Bayswater, Australia JJ's Waste & Recycling Full time

    We are seeking a highly skilled and experienced Customer Service Administrator to join our team at JJ's Waste & Recycling. In this role, you will be responsible for managing customer interactions, emails, calls, bookings, and other administrative tasks to ensure the smooth operation of our business.This is a full-time, permanent position based in our...

  • Waste Management Director

    4 weeks ago

    Bayswater, Australia JJ's Waste & Recycling Full time

    About JJ's Waste & Recycling">We are Australia's largest family-owned and operated waste management company, established in 1932.">Our team has grown across Australia, NZ & the US, and we're passionate about effective waste management with a dynamic attitude that values our people, their safety and the environment.">Role Overview">We are seeking an...

  • Recycling Plant Operators

    7 months ago

    Bayswater, Australia Flexi Staff Pty Ltd Full time

    **Flexi Staff** - IMMEDIATE START - $34 - $36 PH + INCENTIVES - EASTERN SUBURBS - WEEKLY PAY CYCLE **Plant Operators** Great opportunity for a multi focussed individual to start a career in local government - who strive to adhere to the following values: - People + culture first - Safety always - Career opportunities available - Flexibility targeted -...

  • Recycling Operations Coordinator

    3 weeks ago

    Bayswater, Australia Outlook Full time

    About UsAt Outlook, we strive to create an inclusive society for all. Our organisation empowers people with disabilities and those experiencing disadvantage to participate in community life. We aim to provide choice and equal opportunities for everyone.We are a for-purpose organisation that delivers essential community services and runs successful...

  • Eco-Friendly Recycling Machine Operator

    1 month ago

    Bayswater, Australia Outlook Full time

    We are seeking a dedicated and passionate Eco-Friendly Recycling Machine Operator to join our team at Outlook Australia. As an RVM Cleaner, you will play a vital role in maintaining our Reverse Vending Machines, ensuring they are sparkling clean and ready for action.This is a part-time and casual opportunity that offers a competitive salary of $25-$30 per...

  • Reverse Vending Machine

    6 months ago

    Bayswater, Australia Outlook (Aust ) Full time

    Bayswater VIC, Australia **Reverse Vending Machine (RVM Cleaner)**: **Reverse Vending Machine (RVM) Cleaners Wanted - Part Time and Casual roles available!** Are you ready to embark on a thrilling adventure in the world of sustainability and recycling? Do you dream of making a tangible impact on the environment while enjoying a dynamic and rewarding career?...

  • Waste Management Specialists

    4 weeks ago

    Bayswater, Australia Outlook Full time

    Job OverviewWe are seeking highly motivated individuals to join our team as Recycling Attendants at our Bayswater container deposit depot site.This is an excellent opportunity to work in a dynamic and inclusive environment, promoting environmentally focused practices and contributing to the success of our organisation.About UsOutlook is a for-purpose...

  • Waste Management Professionals Wanted

    4 weeks ago

    Bayswater, Australia Outlook Full time

    About OutlookWe are a for-purpose organisation dedicated to promoting the empowerment of people with disabilities and experiencing disadvantage. Our vision is to realise an inclusive society where everyone has the opportunity to participate in community life.We achieve our mission through various social enterprises, including commercial businesses that...

  • Senior Field Service Specialist

    1 month ago

    Bayswater, Australia Siemens Energy Full time

    Job Description:Siemen's Energy Pty. Ltd. is seeking an experienced Senior Field Service Specialist to join their team in Australia.About the RoleWe are looking for a highly skilled and motivated individual to support our customers with industrial application projects, specifically in the Marine Industry.Your Key ResponsibilitiesYou will be responsible...

  • Truck Driver

    7 months ago

    Bayswater, Australia Cleanaway Full time

    Truck Driver - VIC (all areas) - EOI Permanent Positions – Various locations throughout VIC Good conditions and competitive pay rate Flexible working hours and employment options available Who we are When you start to think of waste as a resource, it opens a world of possibilities. Cleanaway is the largest waste management company in Australia...

  • Junior Receptionist/office Assistant

    3 months ago

    Bayswater, Australia Vinsan Salvage Full time

    Vinsan Salvage is one of Perth’s Leading Salvage Business selling high-quality second-hand building materials, primarily sourced from the demolition industry. A friendly, reliable casual office staff member is required to maintain front of office and assist with sales duties. **Company Profile**: With over 30 years’ experience in the Salvage industry,...

  • Reverse Vending Machine

    7 months ago

    Bayswater, Australia Outlook Full time

    Reverse Vending Machine (RVM) Cleaners Wanted - Part Time and Casual roles available! Are you ready to embark on a thrilling adventure in the world of sustainability and recycling? Do you dream of making a tangible impact on the environment while enjoying a dynamic and rewarding career? Look no further – we have the perfect opportunity for you! Why...

  • Admin Officer

    2 months ago

    Bayswater, Australia Tempe Tyres & Wheel Centre Full time

    Are you results-driven with loads of energy? Are you passionate about sales and the customer experience and want to be part of a dynamic team taking our business to the next level? Tempe Tyres is a leading tyre and wheel wholesale with multiple branches and well-established quality brands, and we are in pursuit of a results-driven Admin Officer to join the...

  • Trade Qualified Fitter

    6 months ago

    Bayswater, Australia ST Engineering Full time

    **Trade Qualified Fitter** ST Engineering/Hardwood Forest Products Bayswater, VIC Full time **What do we do?** ST Engineering is focused on the manufacturing, maintenance, and repairs of fixed and mobile plant equipment for the Earthmoving, Logging, Construction and Recycling industries. **Is this the opportunity you're looking for?** Key to the core of...

  • Heavy Goods Vehicle Operator

    1 month ago

    Bayswater, Australia Cleanaway Full time

    About the RoleWe are seeking a skilled Heavy Goods Vehicle Operator to join our team in various locations throughout VIC. As a key member of our operations team, you will be responsible for the safe and efficient transportation of goods across our network.Key ResponsibilitiesOperate company collection vehicles and equipment with precision and careDeliver...

  • Trade Centre Team Member

    3 months ago

    Bayswater, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Enterprise Software Sales Director

    3 weeks ago

    Bayswater, Australia Siemens Industry Software Pty Ltd Full time

    Siemen's Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across various industries.We are seeking an experienced Enterprise Software Sales Director to drive growth in our Defence industry business in Australia.This role involves executing consultative and value-added software sales...

  • Process Worker

    6 months ago

    Bayswater, Australia Australia Wide Labour Hire Full time

    **Process Worker** - Casual role with view to perm - Day & Afternoon shift hours - Must be flexible to work either shift - Immediate start - Bayswater **The Company** Our client, based in Bayswater, is looking for Process Workers to grow within their team and expand on their existing skills. They supply a diverse range of interior acoustic products to...