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Customer Service Representative

1 month ago

Bayswater, Australia JJ's Waste & Recycling Full time
About the Role

We are seeking a skilled and experienced Customer Service Administrator to join our team at JJ's Waste & Recycling. This is a permanent, full-time position working Monday to Friday, 8am-4pm, onsite in our Bayswater depot.

As a Customer Service Administrator, you will be responsible for managing customer interactions, emails, calls, bookings, and other administrative tasks to ensure seamless operations. You will work closely with our teams to facilitate communication, resolve queries, and provide exceptional customer service.

This role offers an excellent opportunity to develop your skills, gain industry experience, and contribute to a dynamic team environment.

Key Responsibilities
  • Handle high-volume customer inquiries via phone, email, and portal
  • Coordinate incoming/outgoing correspondence and follow-ups
  • Maintain customer service standards and assist with escalations
  • Facilitate communication across teams (sales, operations, admin)
  • Manage key runsheets, waste service bookings, and multitask in a fast-paced environment
  • Establish and maintain relationships with drivers, team members, customers, and local authorities
  • Process documentation accurately and efficiently
About Us

JJ's Waste & Recycling is Australia's largest family-owned and operated waste management company, established in 1932. We pride ourselves on providing effective waste management solutions while prioritizing employee safety, quality service, and environmental sustainability.

Benefits
  • A competitive salary range of AU$60,000 - AU$80,000 per annum
  • No weekend work, Monday to Friday, 8am-4pm
  • Full-time, permanent role
  • A safe and inclusive work environment
  • Training, mentoring, and support in the role
  • Health fund discounts
  • Salary sacrificing and novated leasing options