Group Reservations Executive

6 months ago

Sydney, Australia Accor Full time

Company Description

Join  us at Accor,  where  life pulses  with  passion ​

Embark on a journey of Luxury and excellence with Sydney's iconic first International 5-star hotel. Sofitel Sydney Wenworth offers an unforgettable luxury escape, where guests discovers the perfect blend of the French Zest and Sofitel Luxury.

We are currently undergoing a complete transformation and enhancing all the hotel facilities to continue delivering an outstanding luxury service to our guests. Scheduled to complete the changes in Spring 2024, the hotel will provide an all-encompassing and unparalleled hospitality will converge seamlessly, transcending traditional hotel boundaries.

We're setting new standards in the Australian hospitality scene and we are seeking for talented Ambassador to help craft a unique experience where luxury reaches new heights. Apply now and be part of the "Rebirth of a Sydney Icon" with us


Job Description
This also includes the management of PCO group blocks relating to inventory, payment and group setup, where that group does not include catering. Handle enquiries for group bookings via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours). Ensure a prompt input of reservations and data for the next 3 month period for all group enquiries & bookings (within 24 hours). Handle any other department issues related to groups (including but not limited to follow up on prepayment, routing and vouchers). Preparation of group information sheets (group movements) and briefing of Hotel stakeholders prior to arrival of group. Manage Hotel inventory in relation to group reservations and monitor potential wash of business. Produce reports and statistics as requested by the Reservations Manager. This will include but not limited to, Group Wash and Business Turndown reports and 3-month Group Forecasts, and attending weekly pipeline meeting. Manage Group payments, cancellations, rooming lists and terms and conditions. Maintains a precise filing system for all Group reservations and correspondence. Performs all reservations duties including making and entering reservations. Handle guest complaints and enquiries in an efficient and professional manner and ensure the Reservations Manager is informed of any guest feedback. Maintains control of guest history and report to the Reservations Manager. Ensures a clear line of communication with other departments for special requests or other reservation-related matters. Ensure VIP and complimentary room night procedures are adhered to. Ensure Accor brand and company standards are implemented and updated. Promotes and maintains good public relations with PCO’s, travel agents, airline companies and commercial organizations and solicits business for the Hotel. Any other duties assigned from time to time by the Reservations Manager
Qualifications

Attention to details and the ability to work in a fast pace environment

Proven experience in a similar role within the hospitality industry.

Knowledge of Opera Cloud PMS is desirable


Additional Information

In addition to join a fun, collaborative and fast-paced environment, we offer industry-leading rewards such as; 

Collaborative and supportive environment.  Industry benefits from Day 1 including exclusive discounts on accommodation, dining, bars and more in over 100 countries with Accor Hotels and our partners. Progressive leave policies including 10 weeks parental leave. Complimentary dry cleaning & discounted city parking. We are an inclusive company, and our ambition is to attract, recruit and promote dicerese talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during recruitment proccess, you are welcome to let us know. Most importantly - learn from industry experts with opportunities for develpment. We genuinely care about your success and want to help you grow

If this sounds like right opportunity for you, we invite you to apply and we will be in touch to explore where a career with Sofitel Sydney Wentworth could take you.

Please note, The requirement is that you have a full working right in Australia

  • Reservations & Group Sales Agent

    6 months ago

    Sydney, Australia Accor Full time

    Company Description Embark on a journey of Luxury and excellence with Sydney's iconic first International 5-star hotel. Sofitel Sydney Wenworth offers an unforgettable luxury escape, where guests discovers the perfect blend of the French Zest and Sofitel Luxury. We are currently undergoing a complete transformation and enhancing all the hotel facilities...

  • Groups Reservations Manager

    2 months ago

    Sydney, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24181387 **Job Category**Reservations **Location**Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia, 2000 **Schedule**Full Time **Located Remotely?**N **Position Type** Management When you join the Sheraton family, you become a member of its global community. We’ve been a...

  • Groups Reservations Manager

    2 months ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 24181387 **Job Category** Reservations **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management When you join the Sheraton family, you become a member of its global community. We’ve been a...

  • Group Reservations Manager

    6 months ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 24092826 **Job Category** Reservations **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management When you join the Sheraton family, you become a member of its global community. We’ve...

  • Group Reservations Coordinator

    6 months ago

    Sydney, Australia AccorHotel Full time

    **Company Description** Are you a passionate and dedicated individual that is ready for your next challenge? Novotel Sydney Darling Square is centrally located in the heart of Darling Harbour. The contemporary hotel offers a range of services and facilities. The hotel is the ideal venue for small to medium sized functions, meetings and conferences for up to...

  • Cluster Groups Reservations Manager

    2 months ago

    Sydney, Australia PARKROYAL Darling Harbour Full time

    We are seeking a **Cluster Groups Reservations Manager**, overseeing two properties (PARKROYAL Darling Harbour & PARKROYAL Parramatta), responsible for directing and optimizing all aspects of the group reservations operation. Reporting to the Cluster Director of Revenue and working collaboratively with individual property Reservations Managers, this position...

  • Groups Executive

    3 months ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 24156556 **Job Category** Reservations **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Sheraton Grand Sydney Hyde Park is one of Australia’s premier meetings and events hotels....

  • Group Reservations Coordinator

    4 months ago

    Sydney, Australia Stamford Hotels and Resorts Full time

    Stamford As Australasia's leading owner and operator of landmark luxury hotels, Stamford is committed to exceeding the highest expectations of excellence of all our guests. Stamford welcomes people who share this passion and who have a positive approach to 'simply exceptional service'. The Stamford Plaza Sydney Airport, is a 5 star 315 room hotel, located at...

  • Group Reservations Coordinator

    4 months ago

    Sydney, Australia Stamford Hotels & Resorts Full time

    About the role Reporting to the Reservations Manager this position sees you promoting and selling the Stamford Plaza Sydney Airport and Sir Stamford Circular Quay accommodation, services and facilities. You will be quoting, confirming, liaising with clients & loading groups as well as assisting in taking FIT bookings from a range of guests and...

  • Group Reservations Coordinator

    4 months ago

    Sydney Kingsford Smith Airport, Australia Stamford Hotels & Resorts Full time

    **Job No**: STAM2024290802 **Location**: Sydney Airport Stamford As Australasia's leading owner and operator of landmark luxury hotels, Stamford is committed to exceeding the highest expectations of excellence of all our guests. Stamford welcomes people who share this passion and who have a positive approach to 'simply exceptional service'. The Stamford...

  • Group Reservations Coordinator Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Stamford Hotels & Resorts Full time

    At Stamford Hotels & Resorts, we are seeking a highly skilled Group Reservations Coordinator Specialist to join our team in Sydney. This is an exceptional opportunity for a talented individual to promote and sell hotel services and facilities, manage reservations, and provide exceptional customer service in a fast-paced environment.About the Role:We are...

  • Group Reservations Supervisor

    4 weeks ago

    Sydney, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24201063 **Job Category**Reservations **Location**Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia, 2000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate...

  • Assistant Groups

    6 months ago

    Sydney, Australia Hilton Full time

    Iconic 587-room Hilton Sydney is located steps from Town Hall station and the QVB Light Rail stop and amongst our operations we are home to one of the largest Conferencing and Event spaces in the city, chefs hatted restaurant glass brasserie and heritage listed Marble Bar. As the Assistant Reservations Manager, you will assist with the management of a highly...

  • Portfolio Reservations Groups Coordinator

    3 months ago

    Sydney, Australia AccorHotel Full time

    **Company Description** Are you passionate about creating unforgettable experiences? Do you thrive in a dynamic and customer-focused environment? If so, we have the perfect opportunity for you! Join the Accor Salter Brothers Portfolio team of 11 Hotels, as a **Portfolio Group Reservations Coordinator**! **About Us**: Accor is the world’s largest and...

  • Reservations Agent

    2 months ago

    Sydney, Australia Capella Hotel Group Full time

    Sydney, NSW, AUS_ - _25 per hour_ - _Hourly_ - _Full Time_ **About Capella Hotels and Resorts.** Capella Sydney is the culmination of a stunning transformation of the heritage-listed Department of Education sandstone building, into a luxury hotel that welcome guests and patrons alike into the impressive building for the first time in history. Delivering a...

  • Luxury Reservation Ambassador

    4 weeks ago

    Sydney, New South Wales, Australia Accor Full time

    Unparalleled Hospitality OpportunitiesSofitel Sydney Wentworth is seeking a talented and experienced individual to join our team as a Group Reservations Executive.This exciting role involves managing group reservations, handling enquiries, and providing exceptional customer service. As a key member of our reservations team, you will be responsible for...

  • Groups Executive

    6 months ago

    Sydney, Australia Marriott Hotels Resorts Full time

    **Job Description**: **Job Number** 23149794 **Job Category** Reservations **Location** Sydney Harbour Marriott Hotel at Circular Quay, 30 Pitt Street, Sydney, NEW SOUTH WALES, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **What we ask of you**: - A genuinely warm & welcoming...

  • Reservations Services Agent

    6 months ago

    Sydney, Australia The Star Entertainment Group Full time

    **CASUAL** RESERVATIONS SERVICES AGENTS - GUEST EXPERIENCE** At The Star Entertainment Group, we aim to be Australia’s leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations. Our properties across Sydney, Brisbane, and the Gold Coast are...

  • Actuary, Reserving

    6 months ago

    Sydney, Australia Munich Re Full time

    Actuary, Reserving **Company** Munich Re **Location** Sydney, Australia The Non-Life Actuarial Risk Management (NLARM for short) team monitors experience and produces quarterly reserve estimates for the business and prepares regulatory reports (AVR and FCR) at year end. We also provide ad-hoc support for the business where actuarial advice is needed and...

  • Reservations Services Agent

    6 months ago

    Sydney, Australia The Star Entertainment Group Full time

    **RESERVATIONS SERVICES AGENTS - GUEST EXPERIENCE** At The Star Entertainment Group, we aim to be Australia’s leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations. Our properties across Sydney, Brisbane, and the Gold Coast are world-class with...