Software Engineer Customer Service

1 month ago


Canberra, Australia MB Automation GmbH & Co. KG Full time

Your tasks:

  • You will handle software installations of new equipment
  • Independent assumption, analysis and rectification of hardware and software malfunctions on Mühlbauer machines
  • Carrying out 1st and 2nd level IT support in writing, by telephone and via remote maintenance
  • Implement software updates
  • Installation, configuration and testing of Mühlbauer software
  • Doing customer tests and training
  • Support of customers during the ramp-up phase
  • Administration, maintenance and optimization of software systems
  • Willingness to take over on-call duties occasional
  • Within the scope of our software product portfolio you will be on short to mid-termed service trips worldwide
  • You prepare service reports and customer documentations
Your profile:
  • Well-founded completed education (university, technical college, IT specialist or comparable education)
  • Knowledge of SQL and Oracle databases
  • Practical experience with Linux
  • Good basic knowledge of programming (e.g. C++, C# or Java)
  • Very good knowledge of general IT systems (MS-Office, Windows, VM)
  • Willingness to travel worldwide
  • Good communication skills
  • Good written and spoken English skills
  • Distinct ability to work in a team
  • Have a class 3/B driver's license
We offer:
  • Modern working environment with friendly colleagues
  • Extensive further development of own competences
  • Comprehensive support
  • Vacation and Christmas bonus
  • Attractive industry-oriented remuneration
  • Permanent employment contract

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