Partner Operations Coordinator

4 weeks ago


Sydney, Australia ShopBack Full time
This will be a Casual role.

Yours Adventures Ahead

Onboard and educate new merchants on the ShopBack platform once closed by the Business development team. Visit our diverse range of merchants across Sydney to deploy our BAU and campaign POSM materials Be part of the end-to-end setup and work with various internal and external parties to ensure that all functional processes are set in place before the merchant is live. Work collaboratively across the organization with Tech, Customer Service, Marketing, and Business Development teams to optimize and scale current processes.  Conduct quality assurance during merchant visits to ensure POSM condition and positioning align with our branding guidelines Work with the Customer Service team to problem-solve merchant-related issues such as invalid QR codes and proactively implement solutions to prevent future recurrences.

Essentials to Succeed

0-2 years experience in retail/event operation/onboarding role, open to fresh grad applicants Available to work 3 days per week, with flexibility to adjust depending on workload Strong interpersonal and communication skills  A problem-solver who’s not discouraged by failure or mistakes Ability to grow and learn in a challenging and fast-paced environment Driven to contribute to building a successful business in one of the fastest-growing start-ups in Australia Self-motivated with a proactive attitude, capable of managing tasks independently and meeting deadlines Willing to commute to various places within Sydney every day. Must have access to car and driver's license. Mandarin language proficiency is an added advantage but not required
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