Hotel Front Office Duty Manager

2 months ago


Melbourne, Australia AccorHotel Full time
Job Description

We are looking for an experienced Front Office Supervisor / Front Office Duty Manager to join our team. Reporting to the Front Office Manager, you will: 

  • Lead a shift of front office professionals, including our overnight team, ensuring our guest experience is at the forefront at all times
  • Assist in developing, implementing and maintaining procedures for the front office department and fostering a focus on guest engagement
  • Assist with the management of the team including training and development, ensuring the team’s success
  • Handle complex guest queries and feedback
  • Have the ability to work a rotating roster, including overnight, weekends and public holidays

Qualifications

About you

  • Previous experience in a similar role with proven success
  • Excellent time management skills
  • Strong communication and customer service skills
  • Desire to grow your skills and progress your managerial experience
  • Ability to work autonomously when leading the overnight team
  • Previous experience with a PMS (Opera experience will be highly regarded)
  • Reliability & flexibility to work a rotating roster 
  • Current Responsible Service of Alcohol (RSA) certification and First Aid certification (or be willing to obtain)


Additional Information

Diversity, equity and inclusion are paramount to us and our ambition is to attract, recruit, develop and promote talent.

Current Australian working rights are required for your application to be considered.


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