Front Office Duty Manager

2 weeks ago

Melbourne, Australia Lancemore Hotel Group Full time

**Flexible work hours - casual, Part Time and Full Time role you choose**:

- ** "YOU Day" - Enjoy a day off for your birthday.....Paid**:

- ** Advance your career with us with more Hotels to come**:

- ** Access to exclusive benefit program -"Get MORE at Lancemore" - discounts with several major retailers and group accommodation, food and wine**

Great role for an experienced GSA to take the next step to drive and implement guest experiences throughout the Hotel.

**ABOUT THE ROLE**:

- Deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
- Make recommendations on the Hotel and local area
- Respond to guest feedback, concerns or complaints from guests appropriately and follow up/report as required
- Stay on top of systems and procedures, including cash handling, payments and the PMS reservation system

**ABOUT YOU**:

- Experience in a similar role - Exposure to FO Hotel leadership/management is essential
- Hands on leadership skills that inspire and support the team, particularly during those 'mad rush' moments
- Team player, great personality and a passion for delivering the best service possible with a boutique vibe
- Ability to work under pressure in a fast paced environment, by taking initiative, prioritising and working collaboratively
- Get a kick out of hitting revenue targets and firing up your team to stay alert to selling opportunities

**ABOUT US**:
**Lancemore Crossley St.**

Beautifully positioned in a coveted laneway location, at the Paris end of Bourke St, Lancemore Crossley Street embodies everything there is to love about Melbourne - grit, culture, art, theatre, sweeping views and seamless design. The design-led property features 113 curated suites, meeting facilities with modern technology, a rooftop terrace with sparkling city views, and an art deco inspired lobby bar.

**Lancemore Hotel Group**

A pioneer in Boutique Hotels and conference facilities since 1986, Lancemore Hotels is an Australian leading lifestyle brand renowned for curated places, understated luxury, and a welcoming signature touch.
- We strive on constantly growing and seeking approaches to be better in everything.
- You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
- If you are a talented, enthusiastic and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...

**Our Values**

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

**Follow us on LinkedIn

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