Hotel Front Office Manager

3 weeks ago


Melbourne, Australia Frontline Recruitment Full time

**Hotel Front Office Manager**

**Geelong**

This stunning Hotel in Geelong offers visitors a deluxe self-contained apartment hotel experience with.Nestled within a heritage listed building this hotel offers guests stunning views overlooking Austin Park, Corio Bay and the Geelong CBD.

Situated within a nine-storey building, the hotel offers a range of accommodation options.

We are seeking and experienced Hotel Front Office Manager to join our fantastic team

**About the Role**:

- Oversee all front office operations including the check in and check out process
- Actively maintain the room rate strategy for the property, constantly keeping up to date with rates in the market
- Oversee debtor management and reconciliation
- Train and mentor the front office team, leading from the front in all aspects of operational management
- Be the driver of policies and procedures
- Meticulously plan and be 100% prepared for all Group and VIP activity
- Be guest obsessed and passionate about team development, guest loyalty and have an eye for the little things.
- Ensure the smooth and efficient running of the Front Office Operations with a high level of guest service always provided.

**About you**:

- Demonstrated experience in a Front Office Manager role
- Knowledge of a management rights ownership environment preferred
- Have a passion for creating exceptional experiences for guests
- Strong attention to detail
- Excellent problem resolution skills along with outstanding communication and active listening skills
- Have a genuine passion for bringing out the best and building the capabilities of the team, enjoy being guest facing and taking the guest experience to the next level
- Leadership skills to motivate, develop, and grow your team.
- Strong communication and interpersonal skills.
- High attention to detail.
- Talent in customer and guest service with a passion for providing outstanding hospitality.
- Property management system experience will be very highly regarded, but not essential, as would qualifications in hospitality, travel, or tourism.

**Benefits**:

- A generous remuneration package
- On site parking
- Uniform
- Social activities and team building

**Job Reference # 190818**

**Recruiting Consultant: Jenna Barr**

Alternatively, for a confidential discussion, please contact** Jenna Barr **on **+61** **421 801 741**

quoting the reference number above, or check out our website for other available positions.


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