Manager, APAC Customer Project Manager, Secure Cabinet Deployment

5 months ago

Mascot, Australia Equinix Full time

Who are we?

Equinix is the world’s digital infrastructure company®, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success.

Manager, APAC Customer Project Manager, Secure Cabinet Deployment

Job Summary

The Manager, Customer Project Manager will play a critical role in the managing of the organization by successfully leading a team of Customer Project Managers to meet or exceed performance goals while also identifying and driving key improvements. The Manager is responsible for hiring, talent development, performance management and establishing positive team operating norms that provide Equinix Customers with a level of service above our competitors. To be successful, this individual needs to be a critical thinker with extensive project management expertise, who can create and implement processes and tools independently and collaboratively across multiple regions.

Responsibilities

This position will be responsible for, but not limited to the following specific duties:

Provide workload management, actively monitoring team capacity and assignments

Drive the continued development of the CPM role and its impact on partner organizations

Lead cross-functional teams that help drive improvements for the efficiency and strategy of the CPM Organization and our Customers

Provide leadership, guidance and mentoring for CPM team and peers

Serve as escalation point internally and externally, answer team questions & resolve team issues

Coordinate and manage regular meetings for team, including (but not limited to) individual 1:1s and full team meetings

Develop and communicate individual CPM performance goals

Coach and performance manage individual CPM’s against performance goals

Develop and maintain process and policy expertise at basic level

Grow relationships at a managerial level with Sales, data center Management, Operations and other cross-functional teams

Assist in the development of processes around new products, services and policies

Participate in special projects as assigned

Qualifications

Strong leadership skills - Required

Able to collaborate and build strong personal relationships across many teams

Strong negotiation and team-building skills with the ability to create consensus among cross functional teams and leaders 

Highly organized, with attention to detail and a dedication to resolving issues

Calm and effective under pressure. Able to remain professional in high stress situations

Able to plan, execute and manage high volumes of work

Excellent written and verbal communication skills at all levels of Equinix and customer organizations

Effective presentation capability and style for all levels of the organization

Agent for change, creative thinker, decisive. Ability to work and make decisions independently

Technical aptitude and understanding of the technical service industry preferred

Able to interact with all levels of internal and external clients

Requires strong decision making, analytical, and problem solving skills.

Able to train and/or mentor individual reports/individual reports and peers

Must be able to travel both domestically and internationally

Education / Certifications / Experience

Bachelor’s degree required preferably in a technical subject, or equivalent experience

5+ years in a CSM or CSM management equivalent role or prior relevant experience

2+ years prior management experience required

Experience in a high pressure, customer facing role

Experience in a technical industry; preferably IT, telecommunications or data centers

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

Visit our Career page to understand about Equinix COVID-19 Vaccine Policy.

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