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Connecting Services Consultant
3 months ago
About the role
As a Connecting Services Consultant, you will work within a centralised contact-centre environment, assisting clients to navigate Southern Cross Care’s wide range of services.
You will communicate effectively with clients to understand their individual needs, goals and aspirations, and identify solutions and services that suit them. You will generate opportunities and referrals for our sales teams and deliver outstanding service to our clients and residents, helping to optimise their quality of life and their experience as a member of our community.For further details regarding the scope of the role, please refer to our website or the attached job description.
About you
We are looking for people who will be the difference in the lives of our residents and clients.
The successful candidate will have the following experience & skills:
With exceptional attention to detail and great communication skills, you will help Southern Cross Care to communicate with a range of people, including those seeking services for themselves and those doing so on behalf of loved ones. You will be compassionate and empathetic, reliable and resilient, and have the ability to build rapport quickly. You will also have strong computer skills and have experience working with the client relationship management (CRM) systems and databases to record and retrieve client information and communicate with colleagues. Ideally, you will have experience in a customer service or relationship management role.About us
Southern Cross Care is one of Australia’s leading charitable aged care and retirement living service providers. We value the diversity in our team, live and breathe our values and offer salary packaging benefits to maximise your take-home pay.
When you work for us, we value you as an individual, care for your well-being and develop your skills to help you build your career. We reward creativity and provide the stability and flexibility you need. When you work for us, you work better for life.
Enquiries: annette.annandale-james@southerncrosscare.com.au
Applications close: 22 July 2024 at 4pm
