Reservations Agent

4 weeks ago

Perth, Australia NOVOTEL Full time
Job Description

ALL about the role:

Often the first point of guest contact, your main role is assisting and completing individual and group reservations for our guests - ensuring a smooth start to their stay with us and leading our Reservations team as well as:

 

  • Meeting the needs of inbound FIT reservations and groups from the taking of the inquiry, conversion of the business, assisting with organization of the group, through to ensuring successful on-site coordination of the group
  • Maintain fluency with the Accor Live Limitless Loyalty Program
  • Oversee accuracy of room blocks, reservations, and rate codes
  • Process all reservation requests, changes, and cancellations with different channels
  • Identify guest reservation needs and determine appropriate room type
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests  
  • Follow sales techniques to maximize revenue  
  • Respond to any challenges found for accommodating rooming requests  
  • Set-up proper billing accounts according to Finance policies  
  • Troubleshoot and resolve guest issues or escalate/refer to appropriate department 

Qualifications

ALL about you:

  • Experience with OPERA property management system or similar 
  • Relevant experience in a similar role
  • Experience with Groups is advantageous
  • Service oriented with an eye for detail
  • Confident & articulate communication, relationship & networking skills
  • Time management skills with the ability to multitask 
  • Entrepreneurial spirit with drive, ambition & high level of energy
  • Passion for hospitality
  • Experience in the Hotel Industry


Additional Information

ALL about Accor:

At Accor, we live and breathe our company values. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. As the world's largest and fastest-growing hotel group, we’re reimagining hospitality through a network of more than 5,300 properties in over 110 countries. When you join the team, you’ll become part of that network too. We’re proud to take care of the people who take care of our guests and provide an environment that supports learning, provides worldwide benefits and has fun

This is your opportunity to make your mark in the Hospitality game with huge opportunities to further grow your career

  • Central Reservations Agent

    2 months ago

    Perth, Australia The Meat and Wine Co Full time

    **Seagrass Boutique Hospitality Group** are looking for experienced **Central Reservations Agents** to join our Central Reservations Team in Perth CBD. Working directly with the Central Reservations Manager, you will be responsible for all reservations for our **4 Perth based restaurants. **Being the first point of contact with our guests, our agents should...

  • Central Reservations Agent

    1 day ago

    Perth, Australia The Meat and Wine Co Full time

    **Seagrass Boutique Hospitality Group** are looking for experienced **Central Reservations Agents** to join our Central Reservations Team in Perth CBD. Working directly with the Central Reservations Manager, you will be responsible for all reservations for our **4 Perth based restaurants. **Being the first point of contact with our guests, our agents should...

  • Central Reservations Agent

    2 weeks ago

    Perth, Western Australia The Meat and Wine Co Full time

    Seagrass Boutique Hospitality Group are looking for experienced Central Reservations Agents to join our Central Reservations Team in Perth CBD.Working directly with the Central Reservations Manager, you will be responsible for all reservations for our 4 Perth based restaurants. Being the first point of contact with our guests, our agents should want to make...

  • Reservations Agent

    3 weeks ago

    Perth, Australia Marriott International, Inc Full time

    **Job Number** 24031016 **Job Category** Reservations **Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Reservations Agent** - Beautiful location on the Elizabeth Quay waterfront - Training and Career...

  • Reservations Agent

    2 weeks ago

    Perth, Western Australia Marriott International, Inc Full time

    Job Number Job Category ReservationsLocation The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, AustraliaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementReservations Agent Beautiful location on the Elizabeth Quay waterfront 5 minutes walk from Elizabeth Quay station and close to public transport Free Employee...

  • Reservations Agent

    1 month ago

    Perth, Australia Accor Full time

    Company Description Novotel Perth Murray Street represents one of Accor’s most exciting and notable brands. Set in the vibrant cultural and business district of Perth CBD, 4½ star Novotel Perth Murray Street is an excellent choice for every imaginable kind of travel in Western Australia. We have the perfect opportunity for an experienced full time ...

  • Reservations Agent

    1 month ago

    Perth, Australia Novotel Full time

    Company DescriptionNovotel Perth Murray Street represents one of Accor’s most exciting and notable brands. Set in the vibrant cultural and business district of Perth CBD, 4½ star Novotel Perth Murray Street is an excellent choice for every imaginable kind of travel in Western Australia.We have the perfect opportunity for an experienced full...

  • Reservations Agent

    2 weeks ago

    Perth, Western Australia Accor Full time

    Company Description Novotel Perth Murray Street represents one of Accor's most exciting and notable brands. Set in the vibrant cultural and business district of Perth CBD, 41⁄2 star Novotel Perth Murray Street is an excellent choice for every imaginable kind of travel in Western Australia. We have the perfect opportunity for an experienced full time ...

  • Reservations Agent

    4 weeks ago

    Perth, Australia Accor Full time

    Company Description Novotel Perth Murray Street represents one of Accor’s most exciting and notable brands. Set in the vibrant cultural and business district of Perth CBD, 4½ star Novotel Perth Murray Street is an excellent choice for every imaginable kind of travel in Western Australia. We have the perfect opportunity for an experienced full time ...

  • Reservations Agent

    4 weeks ago

    Perth, Australia Novotel Full time

    Company DescriptionNovotel Perth Murray Street represents one of Accor’s most exciting and notable brands. Set in the vibrant cultural and business district of Perth CBD, 4½ star Novotel Perth Murray Street is an excellent choice for every imaginable kind of travel in Western Australia.We have the perfect opportunity for an experienced full...

  • Reservations Agent

    6 days ago

    Perth, Australia Marriott International, Inc Full time

    **Job Number** 24058225 **Job Category** Reservations **Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....

  • Reservations Agent/ Host

    4 weeks ago

    Perth, Australia The Meat & Wine Co Full time

    **The Meat & Wine Co Perth** restaurant is seeking **Hosts/Reservations Agents** to join the team**. 30 - 35 hours available.** **Benefits include**: - Employee discounts and daily staff meals - Tips - A professional, dynamic work environment - Ongoing training and development for career progression - Opportunity for growth in a large, dedicated and...

  • Reservations Agent/ Host

    4 weeks ago

    Perth, Australia The Meat & Wine Co Full time

    **The Meat & Wine Co Perth** restaurant is seeking **Hosts/Reservations Agents** to join the team**. 30 - 35 hours available.** **Benefits include**: - Employee discounts and daily staff meals - Tips - A professional, dynamic work environment - Ongoing training and development for career progression - Opportunity for growth in a large, dedicated and...

  • Restaurant Reservations Agent

    1 week ago

    Perth, Australia The Meat and Wine Co Full time

    Established in 2000, The Meat & Wine Co prides itself in providing an exceptional and unique steakhouse dining experience. The Meat & Wine Co is a **full service, casual fine dining steakhouse** that specialises in **dry-aging steaks** and has an **impressive wine selection**. Our teams prides itself on its people first culture and training and...

  • Reservations Agent

    2 weeks ago

    Perth, Western Australia NOVOTEL Full time

    Role Overview:In this role, you will be the first point of contact for guests, handling individual and group reservations to ensure a seamless start to their stay. You will lead our Reservations team by:Managing inbound FIT reservations and groups from inquiry to on-site coordinationBeing knowledgeable about the Accor Live Limitless Loyalty ProgramEnsuring...

  • Reservations Agent

    3 weeks ago

    Perth, Australia Four Points Full time

    **Job Description**: **Job Number** 23126763 **Job Category** Reservations **Location** Four Points by Sheraton Perth, 707 Wellington Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Four Points by Sheraton - where timeless classics are integrated...

  • Reservations Agent

    2 weeks ago

    Perth, Western Australia Four Points Full time

    Job Description:Job Number Job Category ReservationsLocation Four Points by Sheraton Perth, 707 Wellington Street, Perth, Western Australia, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementFour Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest,...

  • Reservations Agent

    1 month ago

    Perth, Australia AccorHotel Full time

    Job DescriptionThis is your opportunity to join our close-knit professional Reservations Team at the Novotel Perth Langley. This position offers you the opportunity to work your way in an exceptional team environment that fosters learning, development and career progression. If you are ready for the next move in your career, apply now.We are seeking for...

  • Reservations Agent

    2 weeks ago

    Perth, Western Australia AccorHotel Full time

    Job DescriptionThis is your opportunity to join our close-knit professional Reservations Team at the Novotel Perth Langley. This position offers you the opportunity to work your way in an exceptional team environment that fosters learning, development and career progression. If you are ready for the next move in your career, apply now.We are seeking for...

  • Reservations Agent

    4 weeks ago

    Perth, Australia AccorHotel Full time

    Job DescriptionThis is your opportunity to join our close-knit professional Reservations Team at the Novotel Perth Langley. This position offers you the opportunity to work your way in an exceptional team environment that fosters learning, development and career progression. If you are ready for the next move in your career, apply now.We are seeking for...