Reservations Agent

2 weeks ago

Perth, Western Australia Marriott International, Inc Full time

Job Number

Job Category Reservations

Location The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Reservations Agent

  • Beautiful location on the Elizabeth Quay waterfront
  • 5 minutes walk from Elizabeth Quay station and close to public transport
  • Free Employee Duty Meals
  • Free breakfast cereal, coffee and tea throughout the day
  • Discounts on hotel rooms and food and beverage with Marriott Internationally
  • Discounts on retail venues around the location
  • Marriott Life with the Works
  • Paid Birthday Leave, Sabbatical Leave, and Paid Parental Leave
  • Recognition and wellbeing programs
  • Training and Career Development opportunities within an international brand
  • Laundry Benefit
  • Employee activities and celebrations throughout the year

About the Company


Owned by multinational developer, Far East Consortium, The Ritz-Carlton, Perth is a prominent anchor point within Perth's Elizabeth Quay development.

Sitting just 30 metres from the waterfront, the 205-room hotel occupies a 28-storey tower, which also includes a selection of impressive residential apartments.

The Ritz-Carlton, Perth, together with The Towers at Elizabeth Quay, an upscale residential development located beside the hotel, sits atop exclusive retail space, fine-dining experiences, and waterfront access.

The Ritz-Carlton, Perth also offers guests world-class amenities, including four distinctive restaurants and bars.

The hotel is also ideally positioned to accommodate conference and meeting space demand in the city with 2,000 square metres of conference space, including a spacious 572 square metres ballroom fitted with the latest AV technology.

Other facilities at the hotel include a Fitness Centre, which offers a gym, spa, and outdoor infinity swimming pool, while an open-roof courtyard with tropical, landscaped gardens creates a resort feel in a bustling city.


About the Role
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system.

Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.

Follow proper escalation procedures when addressing guest concerns.


Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.

Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak with others using clear and professional language; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.

Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Skills & Experience

  • COVID Hygiene Certificate (from Australian Hotels Association)
  • Unrestricted working rights for Australia
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
  • At more than 100 awardwinning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

  • Central Reservations Agent

    2 weeks ago

    Perth, Western Australia The Meat and Wine Co Full time

    Seagrass Boutique Hospitality Group are looking for experienced Central Reservations Agents to join our Central Reservations Team in Perth CBD.Working directly with the Central Reservations Manager, you will be responsible for all reservations for our 4 Perth based restaurants. Being the first point of contact with our guests, our agents should want to make...

  • Reservations Agent

    2 weeks ago

    Perth, Western Australia Accor Full time

    Company Description Novotel Perth Murray Street represents one of Accor's most exciting and notable brands. Set in the vibrant cultural and business district of Perth CBD, 41⁄2 star Novotel Perth Murray Street is an excellent choice for every imaginable kind of travel in Western Australia. We have the perfect opportunity for an experienced full time ...

  • Reservations Agent

    2 weeks ago

    Perth, Western Australia NOVOTEL Full time

    Role Overview:In this role, you will be the first point of contact for guests, handling individual and group reservations to ensure a seamless start to their stay. You will lead our Reservations team by:Managing inbound FIT reservations and groups from inquiry to on-site coordinationBeing knowledgeable about the Accor Live Limitless Loyalty ProgramEnsuring...

  • Reservations Agent

    2 weeks ago

    Perth, Western Australia Four Points Full time

    Job Description:Job Number Job Category ReservationsLocation Four Points by Sheraton Perth, 707 Wellington Street, Perth, Western Australia, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementFour Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest,...

  • Reservations Agent

    2 weeks ago

    Perth, Western Australia AccorHotel Full time

    Job DescriptionThis is your opportunity to join our close-knit professional Reservations Team at the Novotel Perth Langley. This position offers you the opportunity to work your way in an exceptional team environment that fosters learning, development and career progression. If you are ready for the next move in your career, apply now.We are seeking for...

  • Reservations Agent

    2 weeks ago

    Perth, Western Australia Accor Full time

    Company DescriptionOur HotelAt AccorHotels, we are passionate about ensuring our guests and colleagues feel welcome and valued and take every opportunity to create an unforgettable experience.Novotel Perth Langley is located within the Perth CBD, with sensational views of the Swan River. Offering 256 well-appointed hotel rooms and suites, multiple food and...

  • Reservations Agent

    2 weeks ago

    Perth, Western Australia AccorHotel Full time

    Company Description Our Hotel**At AccorHotels, we are passionate about ensuring our guests and colleagues feel welcome and valued and take every opportunity to create an unforgettable experience.Novotel Perth Langley is located within the Perth CBD, with sensational views of the Swan River. Offering 256 well-appointed hotel rooms and suites, multiple food...

  • Reservations Manager

    2 weeks ago

    Perth, Western Australia Holiday Inn Full time

    IHG Hotels & Resorts is one of the world's leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.Our Perth City Centre hotel is the perfect mix of relaxation and convenience for...

  • Group Reservations Coordinator

    2 weeks ago

    Perth, Western Australia Crown Perth Full time

    Group Reservations Coordinator Your mission: To create memorable experiences for guests by delivering exceptional standards and outstanding service. Crown Perth is one of Western Australia's largest tourist destinations, attracting more than nine million local, interstate, and international visitors per year. Comprised of three high quality hotels, a...

  • Reservations Officer

    2 weeks ago

    Perth, Western Australia SeaLink Western Australia Full time

    SeaLink Rottnest Island/Captain Cook Cruises WA/Swan Valley Toursis looking for bright and energetic individuals with proven customer service and sales experience to join our Reservations Team. We have multiple positions available as Permanent full time, Permanent part-time, and Casual.Join an award-winning tourism and transport companyAccess to a range of...

  • Reservations Consultant

    2 weeks ago

    Perth, Western Australia Australian Pinnacle Tours Full time

    Australian Pinnacle Tours is part of the Pinnacle Travel Group. The Pinnacle Travel Group is the largest and most awarded tourism operator in Western Australia.We have openings for full time, permanent part time and weekend only positions for Reservations Consultants with exceptional and enthusiastic customer service to join our dedicated and motivated...

  • Reservations Officer

    2 weeks ago

    Perth, Western Australia SeaLink Western Australia Full time

    Multiple Casual Positions are availableJoin an award-winning tourism and transport companyAccess to a range of employee benefitsTraining and development opportunitiesAbout the RoleSeaLink Rottnest Island/Captain Cook Cruises WA/Swan Valley Tours is looking for bright and energetic individuals with proven customer service and sales experience to join our...

  • Guest Services Agent

    2 weeks ago

    Perth, Western Australia Hilton Full time

    Guest Services AgentGuest Services AgentParmelia Hilton PerthWhat is it like to work for Hilton?Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities, and value....

  • Guest Services Agent

    2 weeks ago

    Perth, Western Australia Hilton Full time

    Guest Services AgentDoubleTree by Hilton Perth - NorthbridgeWhat is it like to work for Hilton?Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities, and value....

  • Guest Services Agent

    2 weeks ago

    Perth, Western Australia Hilton Full time

    Guest Services AgentDoubleTree by Hilton Perth WaterfrontWhat is it like to work for Hilton?Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities, and value. Our...

  • Guest Services Agent

    2 weeks ago

    Perth, Western Australia Hilton Full time

    Guest Services AgentParmelia Hilton PerthWhat is it like to work for Hilton?Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 5. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities, and value. Our vision is to fill...

  • Guest Services Agent

    2 weeks ago

    Perth, Western Australia Hilton Full time

    Guest Services Agent (Night Shift)Parmelia Hilton PerthWhat is it like to work for Hilton?Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities, and value. Our...

  • Guest Services Agent

    1 month ago

    Perth, Western Australia Hilton Full time

    Guest Services AgentParmelia Hilton Perth What is it like to work for Hilton? Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 5. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities, and value. Our vision is to...

  • Guest Services Agent

    2 weeks ago

    Perth, Western Australia Hilton Hotels Full time

    JOB DESCRIPTIONGuest Services Agent Parmelia Hilton Perth What is it like to work for Hilton? Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 5. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities, and value....

  • Guest Services Agent

    2 weeks ago

    Perth, Western Australia Hilton Full time

    Guest Services AgentParmelia Hilton Perth What is it like to work for Hilton? Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 5. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities, and value. Our vision is to...