Reservations Agent

2 weeks ago

Perth, Western Australia Four Points Full time

Job Description:

Job Number

Job Category Reservations

Location Four Points by Sheraton Perth, 707 Wellington Street, Perth, Western Australia, Australia VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual.

Join us as a Reservations Coordinator in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers.


Position Summary:

  • Handle all incoming calls into the hotel and redirect to each department as appropriate
  • Analyse and update all traveller requests that are tailored to their requirements.
  • Responsible for handling all hotel outlet reservations or traveller orders
  • Assist and coordinate traveller bookings, engaging with them and exceeding their expectations
  • Build and strengthen relationships with existing and new travellers to enable future bookings
  • Liase with other departments to deliver service excellence with each traveller experience
  • Complete reservation administration tasks and offer general support to the team

About You:

  • Strong communication skills written and verbal
  • Relevant experience in a similar role
  • Working rights in Australia
  • Enthusiastic to escalate your career
  • Selfmotivated, driven and energized in a fast paced environment
  • Armed with smart solutions and a cando attitude

Our Benefits:

  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
  • Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
  • Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend
  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local.

As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters.

We provide exactly what guests need in an uncomplicated way.

If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team.

In joining Four Points, you join a portfolio of brands with Marriott International.

Be where you can do your best work,

begin your purpose,

belong to an amazing global team, and

become the best version of you.

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