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Call Centre Operator

3 months ago

Melbourne, Australia Hoban Full time

We are currently seeking experienced Customer Service professionals for call centre opportunities for our well-renowned client in Melbourne CBD.

About the Role:

In this role, you'll be at the forefront of delivering top-notch customer service over the phone. You'll need to manage a diverse range of inquiries and handle high-pressure situations with ease. Your day will involve investigating and resolving customer issues, adhering to policy and procedures, and providing a positive, professional experience to all customers.

Duties:

  • Resolve customer queries promptly and professionally.
  • Provide extensive information on registration and licensing services.
  • Handle incoming calls, respond to web inquiries, and process payments.
  • Support self-service applications and complete administrative tasks.
  • Uphold a positive, courteous demeanour, demonstrating excellent service values.



Why Choose Us:

  • Convenient Work-Life Balance: Enjoy the advantages of an ongoing casual position, working between 20-38 hours per week, from 8:30am - 5:30pm, Monday to Friday.
  • Dynamic Environment: Become integral to an organization celebrated for its top-notch service to Victorians on the road. As a Call Centre Officer, you'll be central in providing a holistic service experience.

Rewards Await You:

  • Comprehensive training provided
  • Supportive Atmosphere: Be a part of a culture that champions your growth and well-being.
  • Competitive Compensation: Earn $33+ per hour, showcasing your dedication and skill.

Ready to Drive Your Career Forward?

Seize the opportunity and apply now

Note: This position is open to Permanent Residents only.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.