Theatre Bookings Officer

• Part Time, ongoing opportunity for a Theatre Bookings Officer to join our team
• 2 days per week on Monday and Wednesday.
• $33.79 per hour, plus 11.5% super.

About Dental Health Services Victoria: 

At Dental Health Service Victoria (DHSV), we know our team is key to delivering better oral health for Victoria. Our team is open and collaborative with a focus on helping to make a real difference to people’s lives. You’ll thrive with a team around you of like-minded people, whilst you get your teeth stuck into diverse work. Sounds like a place you want to be? 

About the role: 

We are seeking a Theatre Bookings Officer to join our committed and supportive team at the Royal Dental Hospital of Melbourne. The role is responsible for coordination, implementation and monitoring of scheduled theatre appointments. You will liaise with stakeholders to effectively manage patient flow and theatre utilisation.

Key responsibilities include: 

Patient Experience:

• Provide high quality customer services to patients
• Partner with the Nurse Unit Manager (NUM) and Perioperative coordinator to regularly evaluate operational practices, implement necessary changes and report on initiatives aimed at enhancing patient flow and improving the overall patient experience

Theatre Appointments & Coordination 

• Coordinate and collaborate with the Perioperative coordinator and Surgery leadership team to develop and manage theatre and anaesthetic schedules for efficient patient flow, full theatre utilisation and reduce waiting list
• Develop a projection of future operating requirements to determine necessary resources for maximising unit efficiency
• Coordinate patient surgical needs ensuring alignment with the clinicians’ skillset as per the staff rosters and clinicians diaries
• Daily coordination of theatre lists, promptly addressing any issues that arise to achieve resolution
• Receive, process and monitor referrals and waitlists for Oral Surgery, Paedodontics and Special Needs department, ensuring patient’s medical records and questionnaires are up to date
• Monitor and update the availability of operating rooms, and adjust schedules as needed due to cancellations, reschedules and delays.
• Work with the surgical team to prioritize urgent cases while ensuring that routine procedures are not delayed unnecessarily.

For a full list of accountabilities, please click here for the full position description.

About you: 

• Experience in customer service and conflict resolution in managing complaints.
• Experience in managing rosters and resources utilisation within a health care setting
• Advanced knowledge of operating theatre suite and day surgery facilities
• Analytical and problem-solving experience with a high degree of initiative, flexibility, and ability to analyse complex issues and provide sound recommendations
• Proficient in MS Office and Patient Management systems, IT Systems related to bed/chair management and patient flow
• Satisfactory Victorian Working with Children’s Check
• Satisfactory Police Check result
• Vaccination requirements as required by the Department of Health guidelines.

Why work at DHSV? 

• It’s the people who make the difference at DHSV Join a friendly and collaborative team in a supportive and dynamic setting. 
• Salary Packaging options available. You can use up to $9,010 per year of your pre-tax income for a range of everyday items and expenses and up to a further $2,650 per year on Meal Entertainment. This means you could pay less tax and have more money to spend 
• Fantastic Carlton location – great coffee and food right on your doorstep
• Excellent transport links with a tram stop just outside the front door. Low-cost car parking also available
• DHSV offers an Employee Assistance Program (EAP) through Telus Health to provide advice, support and assistance to staff on a range of matters.
• You will share the pride and satisfaction of putting a smile on every patient’s face. 

Interested? Submit your resume and a cover letter outlining your knowledge, skills and experience as it relates to the role.

To submit your application, please click ‘Apply’ and follow the prompts.

Any questions please email caoilainn.osullivan@dhsv.org.au We will be actively shortlisting during the advertising period, so please send through your application ASAP.

Please note: We reserve the right to withdraw this ad prior to the closing date once a suitable candidate has been identified. 

 Applications close: Wednesday 11th of November 2024

We acknowledge that diversity increases our ability to transform and achieve better health outcomes therefore we encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse background, all members of the LGBTQI community and people with disability.

DHSV is committed to child safety and wellbeing and has zero tolerance for child abuse and harm. We provide an inclusive and welcoming environment where cultural safety for children is promoted and practiced.

DHSV is a public health service and requires employees to be vaccinated in accordance with Department of Health policies or guidelines and/or public health orders issued by the government.