Settlements Officer

4 weeks ago

Richmond, Australia REA Group Full time

Settlements Officer

Enjoy working flexibly in our hybrid environment

Experience/background in conveyancing/finance/settlements/law are all welcome

We have long-term partnerships with charities working to address homelessness.

We're REA

REA Group ( is not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a leading global digital business, specialising in property.

With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.

Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to be named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.

Where the team fits in

Our property marketing funding business for homeowners and agents, CampaignAgent, was created with a mission to provide financial freedom to the real estate industry. The team is highly passionate about providing innovative, low friction financial solutions to Australia’s leading residential real estate agencies focusing on campaign advertising.

Be a part of our high performing Settlements team, where you will be responsible for guiding our customers through the payments and settlement process. You will display exceptional customer service within a fast-paced, high volume environment with empathy to our customers and stakeholders.

What the role is all about

Managing all files in the settlement process working with agencies, conveyancers and stakeholders in the settlement process

Managing, monitoring and escalating of files that require collaboration with the legal team

Collaborate with Customer Support, Customer Payments, Legal and Customer Success to identify any issues and escalate to the appropriate channels

Ensuring that all customer data is up to date and industry compliance standards are met

Develop a deep knowledge and understanding of our products and technology

Who we’re looking for

Experience in a conveyancing related role, knowledge of the conveyancing process and/or the PEXA system is highly desirable

Experience in similar settlements role is ideal

Conveyancing license would be beneficial

You are task focused, people first-person and passionate about providing an exceptional customer experience

Excellent communication both verbal and written

Natural sense of urgency and excellent attention to detail

Experience in a similar role managing queues, with inbound and outbound emails and calls

You are a good listener and able to understand our customers' underlying problems even if they are not clearly communicated to you.

You are organised, autonomous, comfortable with ambiguity and can manage your time effectively.

You love working as part of a team and will actively seek feedback from others to learn and develop.

The REA experience

The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow. We’re committed to your development – both professionally and personally. Your experience with us is something we take seriously.

We offer:

A hybrid and flexible approach to working

Flexible parental leave offering for primary and secondary carers

Programs to support mental, emotional, financial and physical health & wellbeing

Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity.

Hack Days so you can bring your big ideas to life

Performance recognition programs because hard work should never go unnoticed

Our commitment to Diversity, Equity, and Inclusion

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