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Customer Service Officer

1 month ago

Camberwell, Australia Charterhouse Full time

Job details

Location: Camberwell Salary: $32 - $34 per hour Job Type: Temporary Discipline: Call Centre & Customer Service
Reference: V-111188 Posted: 12 days ago

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Job description

 

  • You will have the opportunity to work for a leading Local Government authority who empower leaders and champion learning
  • This organisation is dynamic and inclusive
  • You will have experience working in a customer service environment

About the company:

You will have the opportunity to work for a growing and innovative business, who put empathises on their employee engagement and service to the community. This is a great opportunity to develop your career and get experience working for a Local Government.

Your key responsibilities include: 

  • Providing customer service solutions within an inbound call centre environment to members of the community
  • Dealing with general queries due to rates, permits, local laws, applications, and other council matters
  • Data entry and other adhoc duties
  • Call centre environment as well as front desk cashier tasks
  • Objection handling  

You will have the following:

  • You will have experience working for a Local Government, ideally in customer service
  • Have call centre experience dealing with a very busy switchboard
  • Be extremely customer service focused
  • Possess superior organisational and time management skills
  • Be an effective communicator
  • You will have intermediate working knowledge of the MS Office suite
  • You will be able to work over the Christmas/New Year period, other than Public Holidays
  • You will be self-motivated & self-reliant
  • Appropriate Working from Home environment required (HS&E)
  • Working NBN internet connection
  • Smart phone device  

Benefits:
In return you will be rewarded with the opportunity to get your foot in the door to work for a Local Government. You will be working for an innovative and community focussed organisation.

If you are interested in this role please APPLY today.

At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contributions to the workplace

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