Financial Hardship Assessor
1 month ago
Careers at Suncorp
Take the next step. Be part of something bigger at Suncorp.
Financial Hardship Assessor
Job No: 671666
Brisbane - Inner Suburbs & CBD
Permanent Full Time
Banking
Pay Band 3
Suncorp Group are looking for the best-in-class Financial Hardship Assessor to join their team. This is an exciting permanent full-time role based in Brisbane.
As a Financial Hardship Assessor, you will be providing customers with genuine assistance through periods of agreed financial hardship onto managing the assistance until the agreement has finished in accordance with business policy.
What you’ll do
Assist customers with their hardship enquiry by assessing applications and making recommendationsDetermine the most appropriate course of action to provide a genuine assessment to assist Suncorp Customers experiencing periods of financial hardshipCompletion of summary Loan File checks, if applicable, to review initial customer lendingProvide empathy to customers and direct to appropriate counselling services where necessaryProvide guidance and information to customers where a Hardship Notice is evidencedMaintain relationship and regular contact with allocated customers until such time that their financial difficulties have remedied, or other alternatives have been soughtWhat we can offer you
A permanent full-time role across Monday to FridayHybrid working – This role offers the flexibility to work both at home and in the officeA competitive remuneration packageDiscounts and offers on a range of retail favourite stores as well as banking and insurance products.A range of flexible working and leave options, including 16 weeks paid parental leave and unlimited paid emergency response leave.Invest in your brighter future with ongoing study support and career development programs.Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.Find our full list of employee benefits here -What you’ll bring
Previous experience in a similar role desirableUnderstanding of the legal and regulatory framework in which team must operate is desiredBanking or lending experience desiredExcellent communication skills both verbal and writtenAbility to negotiate or mediate – able to handle difficult emotive recovery situations in a caring assertive mannerAbility to critically assess data, subjective material and other inputs to make objective judgementsChase the sun, apply online today
At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We’d love to see your application and speak with you even if you do not match the above mentioned.
Important note: In July 2022, Suncorp announced to the market that it had entered into an agreement to sell the Suncorp Bank business to Australia and New Zealand Banking Group Limited (ANZ) (the Sale). The Sale remains subject to regulatory and government approvals (including Australian Competition Tribunal approval). If all approvals for the Sale are received, this role will transition to Suncorp-Metway Limited (SML) which will become part of the ANZ corporate group.
By applying for this role, you agree that Suncorp may provide your application details (which may include your personal information) to ANZ if/when the Sale is finalised if (a) the recruitment process is still underway, or (b) your application for this role is successful. You also acknowledge that if/when the Sale is finalised ANZ may conduct pre-employment screening checks as part of their profile process. Please see the Applicant Privacy Statement for more detail.
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation.
Advertised: 30 May 2024 AUS Eastern Standard Time
Applications close: 14 Jun 2024 AUS Eastern Standard Time
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