Financial Hardship Assessor

4 weeks ago

Brisbane, Australia Suncorp Group Full time

Suncorp Group are looking for the best-in-class Financial Hardship Assessor to join their team. This is an exciting permanent full-time role based in Brisbane.

As a Financial Hardship Assessor, you will be providing customers with genuine assistance through periods of agreed financial hardship onto managing the assistance until the agreement has finished in accordance with business policy.

What you’ll do

  • Assist customers with their hardship enquiry by assessing applications and making recommendations
  • Determine the most appropriate course of action to provide a genuine assessment to assist Suncorp Customers experiencing periods of financial hardship
  • Completion of summary Loan File checks, if applicable, to review initial customer lending
  • Provide empathy to customers and direct to appropriate counselling services where necessary
  • Provide guidance and information to customers where a Hardship Notice is evidenced
  • Maintain relationship and regular contact with allocated customers until such time that their financial difficulties have remedied, or other alternatives have been sought

What we can offer you

  • A permanent full-time role across Monday to Friday
  • Hybrid working – This role offers the flexibility to work both at home and in the office
  • A competitive remuneration package
  • Discounts and offers on a range of retail favourite stores as well as banking and insurance products.
  • A range of flexible working and leave options, including 16 weeks paid parental leave and unlimited paid emergency response leave.
  • Invest in your brighter future with ongoing study support and career development programs.
  • Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.
  • Find our full list of employee benefits here - Employee benefits | Suncorp Group

What you’ll bring

  • Previous experience in a similar role desirable
  • Understanding of the legal and regulatory framework in which team must operate is desired
  • Banking or lending experience desired
  • Excellent communication skills both verbal and written
  • Ability to negotiate or mediate – able to handle difficult emotive recovery situations in a caring assertive manner
  • Ability to critically assess data, subjective material and other inputs to make objective judgements

Chase the sun, apply online today

At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We’d love to see your application and speak with you even if you do not match the above mentioned.

Important note: In July 2022, Suncorp announced to the market that it had entered into an agreement to sell the Suncorp Bank business to Australia and New Zealand Banking Group Limited (ANZ) (the Sale). The Sale remains subject to regulatory and government approvals (including Australian Competition Tribunal approval). If all approvals for the Sale are received, this role will transition to Suncorp-Metway Limited (SML) which will become part of the ANZ corporate group.

By applying for this role, you agree that Suncorp may provide your application details (which may include your personal information) to ANZ if/when the Sale is finalised if (a) the recruitment process is still underway, or (b) your application for this role is successful. You also acknowledge that if/when the Sale is finalised ANZ may conduct pre-employment screening checks as part of their profile process. Please see the Applicant Privacy Statement for more detail. 

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact lisa.scanlon@suncorp.com.au for a confidential conversation.

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