Financial Hardship Assessor

2 weeks ago


Brisbane, Queensland, Australia Suncorp Group Full time

Suncorp Group is seeking an experienced Financial Hardship Assessor to join their team in Brisbane for a permanent full-time role.

What you'll do

  • Assist customers by assessing hardship applications and providing recommendations
  • Determine the best course of action to support customers facing financial challenges
  • Complete Loan File checks and offer guidance and empathy to customers
  • Maintain regular contact with customers until their financial situation improves

What we can offer you

  • Permanent full-time role with hybrid working options
  • Competitive remuneration package
  • Discounts on retail stores and banking products
  • Flexible working and leave options, including 16 weeks paid parental leave
  • Ongoing study support and career development programs
  • Employee assistance program and dedicated employee council

What you'll bring

  • Previous experience in a similar role preferred
  • Understanding of legal and regulatory framework
  • Banking or lending experience is a plus
  • Excellent verbal and written communication skills
  • Ability to negotiate and handle challenging situations
  • Analytical skills to make objective judgements

At Suncorp, we aim to create a diverse and inclusive workforce that reflects the communities we serve. If you are passionate about making a difference, we encourage you to apply.



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