Senior Customer Manager
2 weeks ago
We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.
About the team
Coles 360 is the retail media business of Coles, connecting shoppers with the brands they know and love. Whether it’s through engaging content, omnichannel storytelling or personalised offers, we connect brands our customers know and love with millions of Australians every week. Retail media globally is experiencing exponential growth, and at Coles 360 we are accelerating our offer and expanding our team to help us deliver on our ambitious growth targets.
About the role
Are you ready to take on a dynamic role where you'll collaborate with a diverse set of stakeholders on exciting projects, constantly challenging your mindset? This is a rare opportunity to work in a rapidly growing sector and shape its future sophistication, driving innovation and maximum value for our suppliers and Coles 360.
This role can be supported to be Permanent or Part-Time.
What you’ll be doing
Reporting to the Head of Data Intelligence and Measurement, you’ll lead a team of consultative measurement experts, including developing consultative client service models using measurement techniques and stakeholder engagement.
You’ll also
• Manage a complex set of measurement-related advertiser relationships.
• Applying measurement and analytical techniques to support advertiser growth and establish retail media best practices.
• Create new ways to group, segment and understand advertisers.
• Build out and maintain alignment with category partnerships team to ensure measurement solutions are delivered.
With a minimum of 6+ years’ experience scoping and executing research and measurement projects with clients and/or cross-functional stakeholders, you’ll demonstrate previous experience in customer analytics/insights, measurement, consultancy, media / marketing strategy or consumer behaviour.
Ideally you bring experience in working with analytical concepts related to marketing, sales, and shopper data.
You’ll also have
• Experience building and managing small teams.
• Demonstrated leadership and trust building with senior clients.
• The ability to simplify complex concepts for any audience.
• R, SQL, Python desirable.
Take your next step into something bigger,
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