Clinical Insights Lead

1 month ago

Hawthorn, Australia GE Healthcare Full time

Job Description Summary

The Clinical Insights Lead - CT - ANZ provides excellence and leadership to the team, with a focus to support customer and commercial teams needs. Provides support, develops and collaborates with KOLs, site visits and optimization of the clinical protocols and workflow to meet regional voice of our customers. The role also supports advanced customer training for the modality products and GE internal teams focusing on clinical proof statements and value generation.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

Sales Support, Demonstration and Installation

  • Supports high level product demonstrations, sites visit and follow up, as required

  • Manages and provides clinical support for large deal & tender responses

  • Communicates effectively with members of sales / marketing / service and leadership team

Marketing and KOL Development

  • Understands customer needs linked to product value proposition, to differentiated GE

  • Develops, engages, and maintain customer relationships and KOL's for the region

  • Engages KOL sites, stimulating evaluation of new techniques/publications of results

  • Executes the strategy with Key Opinion Leaders in product relevant care areas

  • Maintain and optimise operation of Show Sites. Train clinical staff, optimized protocols, & build clinical case library

  • Maintains professional relations with key customers, academia, government & administrative bodies

  • Nurture relationships with professional society stakeholders

  • Assist in the creation of and support the execution of the marketing plan for products

Customer Satisfaction

  • Provides clinical, technical, and professional guidance, as necessary, to maximise the customer experience

  • Mentor clinical field team, providing clinical/professional guidance to improve the customer experience

  • Works with Sales and Product leaders to align applications activities with sales/business objectives

  • Produce well-written post-training reports and provide regular feedback on customer satisfaction

  • Share product enhancement ideas with the local channels to inform the make centre via CSO process

  • Where required, raise CSO from the field with urgency, provide feedback to AM/PSS/Apps/SVC teams

Customer, Market and Product Expertise

  • Continuously develop deep clinical/technical knowledge including awareness of current/future trends

  • Stay connected to understand customers changing clinical and/or operational issues and challenges

  • Reference person to the Zone account teams regarding clinical differentiation of the modality products

  • Continuously positions the clinical value of the product within the relevant GEHC care areas/disease areas

  • Ensure and validate up to date knowledge of product positioning & differentiation messages within Product Sales teams

Training and Education

  • Continuously develop deep clinical/technical knowledge including awareness of current/future trends

  • Stay connected to understand customers changing clinical and/or operational issues and challenges

  • Reference person to the Zone account teams regarding clinical differentiation of the modality products

  • Continuously positions the clinical value of the product within the relevant GEHC care areas/disease areas

  • Ensure and validate up to date knowledge of product positioning & differentiation messages within Product Sales teams

Team Coaching

  • Take a lead with product training for new starters.

  • Responsible to regularly have “infield coaching” sessions with modality team members.

  • Create regular opportunities to involve the team to share best practices on opportunity management.

  • Role-model for the team for utilizing GEHC resources and networks to create and manage opportunities.

  • Coach and assist the AM/PSS teams with product differentiation through various stages of the sales process\

  • Lead the CT Applications Team roster and provide continuous improvement framework for delivery best in class customer service.

Qualification Requirements

  • Degree in Medical Radiation (Diagnostic Radiographer) with minimum 10 years experience in CT.

  • Pervious experience in leading teams

  • Highly qualified in clinical application and advancement if CT, preferrable GE CT user.

  • Excellent inter personal skills and working as a part of a dynamic team environment either as a team leader or individual contributor

  • Knowledge of regional market place and dynamics

  • Fluent in English

Desired Characteristics

  • Strong oral and written communication skills

  • Demonstrated ability to analyse and resolve problems

  • Ability to document, plan and execute

  • Experience with GE CT

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

  • Flexible working options and flexible hours

  • Competitive salary

  • 5 weeks leave (ask about "take 5")

  • Generous leave & family policies

  • Long term career opportunities (locally and globally)

  • Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping) *This was recently rated as one of our employees favourite benefits

Women and indigenous candidates are strongly encouraged to apply. Please note that to be considered for this position you must be prepared to undergo a background check which includes a police check. All GE HealthCare employees are required to be fully vaccinated for Covid-19.

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Additional Information

Relocation Assistance Provided: No

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