Insights Manager

1 week ago

Hawthorn East, Victoria, Australia Benetas Full time

Exciting opportunity for a true Insights professional:

Insights Manager:

-
_Leading not for profit, values-based organisation striving to make a difference for Victorians_:


  • Permanent full-time with hybrid working:
-
Great working environment and salary packaging benefits

What YOU do matters

  • Are you looking to do something that matters? At Benetas, you'll be part of a diverse, engaging and collaborative culture that is guided by our values of respect, responsibility, community and spirit. Join us and make a difference
  • Insights and analytics have never been so important for the health and aged care sector and this is a fabulous greenfields opportunity to join a hardworking team building something big.

About the role

  • Benetas is looking for an experienced researcher for the position of Insights Manager. The role is responsible for designing, building and leading the enterprisewide Benetas Insights strategy. The Insights Manager will be responsible for building an efficient insights function, and delivering meaningful insights on a regular basis that address a wide variety of internal and external stakeholder needs.
  • The Insights Manager, together with one direct report, will be responsible for:
  • Building a deeper understanding of our current and prospective customers, and delivering actionable insights to the business which will help inform short and longer term organisational priorities.
  • Ensuring compliance with legislative requirements around measurement of Residential Aged Care experiences.
  • Growing awareness of our brand as a thought leader by delivering high quality, innovative, and actionable research we can use to advocate for issues facing the aged care sector and older people generally.
  • More specifically, the role is responsible for:
  • Measurement of customer experience to meet legislative requirements
  • Measurement of experiences of customers for commercial benefit
  • Building thought leadership for brand awareness and effective advocacy
  • Supporting business units across the organisation to deliver actionable insights that underpin longterm strategy and shortterm initiatives.
  • This role sits on the Leadership team of the Customer, Insights and Marketing team, and reports into the GM, Customer, Insights & Marketing. The position is located at our Support Office in Hawthorn East, just 10 kilometres from the Melbourne CBD.

About you
- _Tertiary qualification in quantitative analysis, marketing, market research, psychology or a related field_

  • Extensive experience and knowledge of a range of research activities including sourcing, analysing, and interpreting complex data, designing, and executing qualitative and quantitative market research studies.
  • Familiar with advanced statistical techniques including conjoin modelling, segmentation and driver analysis
  • Ability to participate, lead and influence team discussions to bring the voice of the consumer into consideration and decision making
  • Excellent verbal and written communications skills
  • Highly developed organisational and time management skills
  • Experience in building and leading an online community
  • Developed understanding of the older Australian demographic and issues for the aged care industry
  • Familiarity with a Voice of the Customer platform such as Qualtrics, Medallia or similar
***
You can look forward to

  • Permanent fulltime employment
  • Working from home and our thriving and lively Support Office in Hawthorn East, just 9 kilometres from the Melbourne CBD
  • Being part of a trusted team within a supportive community
  • Free parking onsite
  • Proudly being part of a business that values Respect, Responsibility, Community, and Spirit
  • Engaging in meaningful work with a strong commitment to customer experience
  • Varied role with excellent opportunities to show leadership and develop professionally
  • Generous salary packaging arrangements including meals, entertainment benefits and novated car leasing options
  • Working with an engaged and passionate team

About Benetas:

  • Benetas is a leading notforprofit organisation dedicated to actively working with older Victorians, their friends and carers through a range of residential aged care, primary care and inhome services. We care about our people's health and wellbeing and are committed to our reputation as a truly great place to work and volunteer. We are a recognised leader in gender equality and are proud to provide an inclusive workplace with a diverse workforce that is reflective of the client base.
  • Successful applicants must have valid working rights in Australia, be able to obtain a satisfactory National Police Check outcome, and be immunised with the current Influenza Vaccination and 3 doses of COVID.
  • For a confidential discussion, please get in touch with
- **Elyssia Clark on

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