Front Office Manager Brisbane, Australia

2 months ago

Brisbane, Australia Minor Hotels Full time

Company Description

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

Job Description

We are currently seeking our new Front Office Manager at hotel property- The Milton. We are looking for an experienced and enthusiastic Front Office Manager to lead the Front Office team. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.

Responsibilities include:

  • Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
  • Meeting guests and customers when they arrive and ensure they are settled in their rooms.
  • Maintaining professional, open and honest communication to assist guests and make accurate bookings.
  • Availability to work shifts between Monday to Sunday
  • Immaculate personal presentation.
  • Professional interpersonal and communication skills.
  • Guide & support the team in providing outstanding guest welcoming and experiences.
  • Ensuring that all daily tasks are completed accurately and in a timely manner
  • Conducting guest arrivals and departures
  • Complete daily administration duties.
  • Provide personalised and proactive guest service.
  • Resolve & respond to guest complaints in a timely and professional manner. 
  • Maintain accurate guest accounts and assist with daily reporting.
  • Effectively manage team roster to meet budgets.
  • Support Hotel Manager with recruitment

Qualifications

To be successful in this role you will have:

  • Previous experience working in the Hotel Front Office 
  • Excellent written and verbal communication skills.
  • Exceptional customer service skills and an unwavering positive attitude.
  • Front office management or supervisory experience
  • Understanding of Trust accounting
  • A passion for delivering exceptional, pro-active customer service.
  • Excellent written and verbal communication skills.
  • Exceptional customer service skills and an unwavering positive attitude.

Additional Information

Join our positive and vibrant team and be rewarded with these team benefits: 

  • 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
  • Access to Minor Hotels ANZ paid parental leave benefits
  • 20% team member’s friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
  • Additional paid leave including Birthday and Study leave.
  • Educational Financial support may be available to those who undertake development relevant to the company’s business requirements.  
  • NIB Insurance discounts  
  • Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
  • Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon)
  • Discount on Furniture
  • 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
  • Wellbeing programs with Uprise (EAP)
  • Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand. 

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