Service Delivery Manager

2 weeks ago

Hervey Bay, Australia Ozcare Full time
  • $119, 383 per annum
  • Full Time

We're hiring smiles We acknowledge that our staff are our greatest asset.  We are currently seeking applicants for the role of Service Delivery Manager within our Community Care division that is dedicated and committed to helping our clients live their best lives.
About Us

Ozcare's home care services supports our clients to live independently and safely in their own homes for as long as they can. Ozcare's team of carers, nurses, dementia advisors, allied health professionals and case managers work together to support our clients with a wide range of services delivered in their home or in the community, funded through various Commonwealth and State funded programmes. 

Your Role

Based in our Community Care office and reporting to the Branch Manager, you will oversee the day-to-day management and delivery of health programs and support services. You will lead a team of Assistant Coordinators, Schedulers, Administrators, Care Assistants, and In-Home Support Workers, ensuring high-quality service delivery and employee engagement.

Your main responsibilities include:

  • Oversee daily management and delivery of services.
  • Provide coaching and support to employees and volunteers.
  • Ensure holistic service delivery focused on clients' needs and rights.
  • Monitor and evaluate service provision through client and team feedback.
  • Support continuous quality improvement and innovation in client services.
  • Assist the Branch Manager in reviewing branch operations for ongoing viability.

 Your Attributes

We're looking for a person who has what it takes to make a difference in our clients' lives.

You have:

  • Experience in managing the day-to-day operations of a community aged and disability service provider, including staffing, budgeting, and resource allocation.
  • A warm and caring nature
  • The willingness to go the extra mile
  • A positive attitude towards health and wellbeing
  • The flexibility to work a varied roster
  • Ability to work well under pressure

How You'll Benefit

You'll become part of the Ozcare family, and in addition to the training and support that you would expect, you will also receive:

  • 5 weeks annual leave as standard
  • Annual leave loading
  • Optional salary packaging, meal entertainment cards, and novated leases
  • Private health insurance discounts
  • Uniform and laundry allowance
  • Employee Assistance Program

Role Requirements

Strong understanding of the Community Care industry and the operational requirements of a Community Care Branch.

  • Well-developed communication and interpersonal skills including conflict resolution and negotiation
  • Demonstrated strong verbal, written and interpersonal communication skills to communicate and work effectively with a broad range of people
  • Ability to develop staff, foster teamwork and effectively work as a team member whilst providing leadership
  • Strong understanding of workforce management including recruitment and scheduling
  • Well-developed understanding of financial management
  • Intermediate to advanced computer skills to ensure ability to use Ozcare's management and Community Care systems
  • Proof of immunity, or willingness to become vaccinated against, Measles, Mumps, Rubella (MMR), Varicella (Chicken Pox) & Pertussis (Whooping Cough)
  • Current Police Screening Certificate
  • Current NDIS Worker Screening Check (Yellow Card) and Blue Card (Working with Children Check)
  • Current Queensland driver's licence
  • Tertiary Qualifications and/or relevant experience in a health-related field (e.g. Health and Human services)
  • Qualify as Key Personnel

Welcoming All

We welcome everyone to become part of the Ozcare family regardless of belief, ethnic or social background, health and gender. Ozcare is the organisation it is today because of each person who is a part of it. This spirit of togetherness is reflected in our mission and values, and our commitment to reconciliation. First Nations applicants are strongly encouraged to apply

If you are enthusiastic and can demonstrate empathy and understanding towards the needs of older people we would love to hear from you.

  • Service Delivery Manager

    2 weeks ago

    Hervey Bay, Australia Ozcare Full time

    About the RoleWe are seeking a highly skilled and dedicated Service Delivery Manager to join our Community Care team at Ozcare. As a key member of our team, you will be responsible for overseeing the day-to-day management and delivery of health programs and support services.Key ResponsibilitiesOversee daily management and delivery of services to ensure...

  • Service Delivery Manager

    1 week ago

    Hervey Bay, Australia Ozcare Full time

    About the RoleWe are seeking a highly skilled and dedicated Service Delivery Manager to join our Community Care team at Ozcare. As a key member of our team, you will be responsible for overseeing the day-to-day management and delivery of health programs and support services.Key ResponsibilitiesLead a team of Assistant Coordinators, Schedulers,...

  • Service Delivery Manager

    2 weeks ago

    Hervey Bay, Australia Ozcare Full time

    $119, 383 per annumFull Time We're hiring smiles! We acknowledge that our staff are our greatest asset. We are currently seeking applicants for the role of Service Delivery Manager within our Community Care division that is dedicated and committed to helping our clients live their best lives.About UsOzcare's home care services supports our clients to live...

  • Service Delivery Manager

    4 months ago

    Batemans Bay, Australia SEARMS Full time

    About the role This position is open to Aboriginal and Torres Strait Islander people only. We are seeking a highly skilled and culturally competent Service Delivery Manager to oversee the management of Aboriginal Housing in Batemans Bay. The role reports to the Chief Services Officer and leads a team of 2 Team Leaders, 2 Housing Officers and a cohort of...

  • Services Delivery Manager

    4 months ago

    Batemans Bay, Australia Bloom HR Full time

    **The Organisation** SEARMS is a registered Aboriginal Community Housing provider with offices in Batemans Bay and Canberra. They have served the Aboriginal communities in regional NSW since 2003 and more recently in Canberra. SEARMS is in the midst of exceptional growth. They currently manage 500 properties, operate a property maintenance crew and oversee...

  • Services Delivery Manager

    5 months ago

    Batemans Bay, Australia Bloom HR Full time

    **The Organisation** SEARMS is a registered Aboriginal Community Housing provider with offices in Batemans Bay and Canberra. They have served the Aboriginal communities in regional NSW since 2003 and more recently in Canberra. SEARMS is in the midst of exceptional growth. They currently manage 500 properties, operate a property maintenance crew and oversee...

  • Residential Services Director

    4 weeks ago

    Hervey Bay, Australia BlueCare Full time

    Lead a Team of Care ProfessionalsAs a Residential Services Manager with Blue Care, you will be responsible for leading a team of care professionals to provide exceptional care to our residents in Hervey Bay. Your expertise will be essential in promoting a culture of values-based, person-centered care, ensuring our facility meets all regulatory requirements,...

  • Residential Services Director

    4 weeks ago

    Hervey Bay, Australia UnitingCare Full time

    Lead a Team of Care ProfessionalsWe're seeking a dedicated and compassionate leader to join our team as a Residential Services Manager at our Hervey Bay facility.As a key member of our management team, you will be responsible for providing outstanding care to our residents, promoting a culture of values-based, person-centered care.You will work closely with...

  • Residential Services Director

    4 weeks ago

    Hervey Bay, Australia UnitingCare Full time

    Lead a Team of Care ProfessionalsAs a Residential Services Manager with UnitingCare, you will have the opportunity to lead a team of dedicated care professionals in providing exceptional care to our residents. Your expertise and leadership skills will be essential in promoting a culture of values-based, person-centered care.Key ResponsibilitiesWork closely...

  • Residential Services Director

    2 weeks ago

    Hervey Bay, Australia UnitingCare Queensland Full time

    Make a Meaningful Difference in the Lives of OthersAt UnitingCare Queensland, we're seeking a dedicated and compassionate Residential Services Manager to join our team. As a key member of our Blue Care team, you'll have the opportunity to make a real difference in the lives of our residents and their families.About the RoleAs a Residential Services Manager,...

  • Community Housing Officer

    6 days ago

    Hervey Bay, Australia Centacare Brisbane Full time

    Centacare Brisbane is a leading provider of community services, operating in South East Queensland for over 50 years. Our team of 1600 employees is dedicated to making a positive impact in the lives of our clients and communities.About the RoleWe are seeking a highly motivated and experienced Housing Officer to join our team in the Fraser Coast region. As a...

  • Delivery Manager

    3 weeks ago

    Byron Bay, Australia TripADeal Full time

    {"title": "Delivery Manager", "description": "Role OverviewAs a Delivery Manager at TripADeal, you will be responsible for managing and delivering strategic and quick win projects. You will lead a team of Business Analysts and work closely with technology and senior leadership to ensure successful project launches.Key ResponsibilitiesManage the planning and...

  • Customer Service Representative

    2 weeks ago

    hervey bay, Australia Amart Furniture Full time

    About the RoleWe're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences, ensuring every customer leaves our store satisfied with their purchase.Key responsibilities include:Providing...

  • Delivery Manager

    4 weeks ago

    Byron Bay, Australia TripADeal Full time

    About the RoleWe are seeking a highly skilled Delivery Manager to join our team at Trip ADeal. As a key member of our leadership team, you will be responsible for managing and delivering strategic and quick win projects that drive business growth and success.Key ResponsibilitiesLead the planning and delivery of large, complex projects, including taking an...

  • Customer Service Representative

    7 days ago

    Hervey Bay, Australia Amart Furniture Full time

    About Amart FurnitureWe are Australia's leading furniture, bedding and outdoor retailer. Our vision is to help transform the homes of everyday Australians everywhere.Our team is united by a clear purpose and we are passionate about providing exceptional customer service. We are looking for someone who shares our values and is committed to delivering an...

  • Customer Service Representative

    2 weeks ago

    Hervey Bay, Australia Amart Furniture Full time

    About the RoleWe're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional service to every customer, ensuring a positive shopping experience, and driving sales growth.Key responsibilities include:Finalizing...

  • Customer Service Representative

    2 weeks ago

    Hervey Bay, Australia Amart Furniture Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key responsibilities include:Finalizing purchases of products and...

  • Customer Service Representative

    2 weeks ago

    Hervey Bay, Australia Amart Furniture Full time

    About the RoleWe're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional service to every customer, ensuring their needs are met and exceeded.Key responsibilities include:Finalizing purchases of productsAssisting...

  • Delivery Manager

    4 weeks ago

    Byron Bay, Australia TripADeal Full time

    About the RoleWe are seeking an experienced Delivery Manager to join our team at Trip ADeal. As a key member of our leadership team, you will be responsible for managing and delivering strategic and quick win projects that drive business growth and customer satisfaction.Key ResponsibilitiesLead the planning and delivery of large, complex projects, including...

  • Operational Technology Manager

    3 days ago

    Hervey Bay, Australia Fraser Coast Regional Council Full time

    Job DescriptionFraser Coast Regional Council is seeking a highly skilled and experienced Operational Technology Manager to join our team.The successful candidate will be responsible for the management of capital works projects and the operational day-to-day running of SCADA and electrical engineering support for water and sewerage infrastructure.Key...