Infrastructure Support Officer

2 months ago

Canterbury, Australia Snooze Full time

ABOUT THE ROLE
We are looking for someone who wants to make a positive contribution to our IT team. The ideal candidate is highly organized, adaptable and eager to learn.

Snooze Management, based in Canterbury is currently seeking a detail-focused, self-motivated Infrastructure Support Officer to provide support to the Snooze technology team regarding cybersecurity, server, computer, and networking management.

The successful candidate will provide support in a technology environment with a range of applications, software, and hardware such as the Microsoft Office suite (M365), Azure, Windows and Macintosh Desktops, Servers, backup tools, and virtual infrastructure. 

Perks of the job  

  • Work with an amazing, passionate and talented team of individuals. 
  • Partake in ongoing training, development, support & office activities. 
  • Market an iconic brand with quality products and exceptional service 
  • Enjoy employee discounts. 
  • Hybrid work (once role established). 

Day-to-Day

  • Serve as a level 2 or level 3 technical escalation point for technology-related issues and/or requests, supporting the technology team as required.
  • Work with internal and external resources to manage Snooze’s IT environment, computers, servers, and networks, ensuring that all systems are available during business hours or otherwise agreed timeframes.
  • Work closely with internal stakeholders to efficiently deal with security matters and to identify and recommend improvements that can be made to technologies and processes. 
  • Assist with overseeing our security awareness education program and communicate our security policies and requirements so that our team knows, understands, and can follow them.
  • Maintenance of documentation for Snooze’s IT environment.

Technical

  • Proven experience with Windows server, Active Directory, Exchange, Microsoft365, VMWare, AWS (EC2 & EBS) and Azure (networking and compute).
  • Technical understanding of networking concepts and the use of Cisco and Meraki networking equipment.
  • Contribute to change management for all systems within the technology environment.
  • Assist in the management of patches for applications installed in the Snooze’s IT environment.

General

  • Provide assistance on other ad hoc duties as and when required.
  • After-hours support escalation support as required.
  • Travel as required.

The successful candidate has:

  • Formal education in IT, Computer Science, or another relevant field.
  • Cyber Security experience advantageous.
  • Proven experience operating in a level 2 and level 3 capacity.
  • ITIL foundation certification - advantageous.

(Please note the successful candidate will be required to submit a clean and valid national Police check as the inherent requirements of the role include handling sensitive data).

If you feel you have the skills and background to make an impact in this role, apply now by completing the questionnaire and uploading your CV

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