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Reservations Agent

3 months ago

Brisbane City, Australia SOFITEL Full time
Job Description

We are currently seeking a Reservations Agent (Full time) to join our Reservations team at Sofitel Brisbane Central.  Be the first point of contact for the Hotel’s reservation enquiries and ensure an exceptional level of luxury experience for our guests at all times.  Create the Magnifique Moments that last 

  • Ensure the highest standards are upheld whilst answering calls for reservations, arriving guests and guests in-house
  • Reservations agents ensure all guests are greeted warmly, delivering a high conversion of reservations enquiries and maximum average room rate at all times
  • Maximize sales of rooms and facilities and at all times monitor quality of reservations, statistical information and inter-departmental communications
  • Work as a team to achieve set monthly KPIs
  • Take a positive problem solving approach with guest complaints and enquiries in an efficient and professional manner
  • Ensure a clear line of communication with other departments for special requests or other reservation-related matters.

Qualifications

You'll excel in this role if you have:

  • Demonstrated hotel experience preferably in Reservations or Front Office
  • Strong communication skills, both verbal and written
  • An enthusiastic approach, excellent attention to detail and superior customer service skills
  • Opera or strong PMS experience is required.


Additional Information

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team. 

Thrive in our Sofitel Brisbane Central community, with:

  • Discounts for ambassadors, families and friends at Accor Hotels worldwide
  • Complimentary hotel stay package to celebrate your work anniversary
  • Secure parking in the centre of Brisbane for only $10 per day
  • Direct access to Central train station
  • Complimentary food in the ambassador dining room
  • Laundered uniforms.