Customer Solutions Officer

2 months ago


North Geelong, Australia Flexhive Full time

We are seeking 2 professional Customer Solutions Officers to join our team on a part-time basis, working 3 days per week (25 hours).

  • Position: Contact Centre Officer
  • Job Type: Contract
  • Hours: Part Time - 25 hours/week
  • Pay: $44.65/hour + Super
  • Location: Barwon
  • No outbound calls All in bound calls, providing exceptional customer service to the local community.

Join a high-level Local Government Agency in a fast-paced and customer-centric role. Utilise your exceptional customer service skills to provide outstanding support to existing members.

Responsibilities:

  • Effective Communication: Interact with customers over the phone, conveying information clearly and providing accurate and helpful responses.
  • Problem Solving: Assess and troubleshoot customer issues efficiently, demonstrating quick thinking and adaptability.
  • Product Knowledge: Understand the company's offerings to provide accurate information and assistance to customers.
  • Patience and Empathy: Handle inquiries calmly, demonstrating empathy towards customers' concerns.
  • Adaptability and Multitasking: Handle multiple tasks simultaneously in a fast-paced environment.

Requirements:

  • Minimum 12 months experience in an Inbound Call Centre environment.
  • Strong communication skills, both written and verbal.
  • Proficiency in MS Office Suite and strong computer skills.
  • Ability to adapt and respond to challenges in a changing environment.
  • Effective problem-solving ability with attention to detail.
  • Understanding of retail energy market and regulations is an advantage.
  • Must be fully vaccinated and have full Australian working rights.
  • Willingness to undergo a Criminal History Check.

If you're ready to utilise your customer service skills in a dynamic environment, we look forward to hearing from you. Apply now to start ASAP and be a part of our team

Reference number: BBBH237176
Profession:Administration & Office SupportCustomer Service

Administration & Office SupportSales

Company: Hudson Australia
Date posted: 6th Apr, 2024



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