Journey Expert

5 months ago

Melbourne, Australia ANZ Banking Group Full time

**Req ID**: 47112

**Department**: AR ANZx Monitor, Automate and Control

**Division**: Australia Retail

**Location**: Melbourne
About the role

We’ve changed the way we run the Australia business, adopted a new way of working and introduced design thinking approaches so we can build a better ANZ for our customers today and in the future. The success of our Australia business is dependent on having great people to deliver quality outcomes for our customers.

The ANZx team (Australia Business Transformation) is looking for people who are passionate about transformational change and doing great things for our customers, to help us redefine banking for the future. Join us as we reimagine services using the latest platforms and technology, to better support our customers’ financial wellbeing.

If you’d like to part of something really different, then we’d love to hear from you.

What's your mission?

As a Journey Expert within the Broker value stream, you’ll join a small, lean team that focusses on the experience of mortgage brokers and their customers. With a focus on creating differentiating experiences, you’ll drive continuous delivery of a new broker experience in ANZ.

You’ll be the expert in all things that create the broker proposition including the modern technology needed to support (Salesforce); You are instrumental in how requirements are defined, implemented, and used.

The team are positive, inspiring, and nurturing a supportive culture that attracts high performers.

What could your day look like?

Your focus will be supporting the squad Product Owner to shape the finer details of the new broker proposition to enhance how our brokers interact with ANZ and get the best and most suitable home lending product for their customers. This includes how our brokers and ANZ connect and what we need to do to make that experience as effective and efficient as it can be.

Deliver projects to enable new capability, uplift existing capability and integrate with other platforms
Identify and implement process optimisation to improve the efficiency and effectiveness of the broker experience
Unravel requirements from our stakeholders (face to face, virtual workshops etc), document and manage initiatives from requirements to implementation
Gather feedback from and manage changes with our brokers to drive continuous improvement and shared understanding
Collaborate with and support Engineers, Architects and Experience Designers to help them build beautiful, user centric solutions that use the Salesforce platform
Ensure solutions are elegant in their simplicity. This includes ensuring alignment with other squads on end-to-end journeys
Working with change managers, production support team and stakeholders to communicate and embed change a nurture success.
What's in your toolkit?

Business Analysis, Product Management, Business Process Architecture skills are going to set you up for success in this role, coupled with any broker and/or digital transformation experience to really understand and empathise with what we’re trying to achieve.

Elicitation techniques, eg workshops, requirements gathering, writing user stories, defining acceptance criteria, slicing, shaping and refining the backlog
You love the people aspect of BA work, are curious and thirsty for knowledge, you love ideating solutions, weighing options and testing assumptions
Ability to understand, design, document and refine complex systems and processes
Complex problem-solving skills; ability to frame a problem and break it down to component parts
Contribute to and participate in agile ceremonies such as ideation sessions, refinement, showcases, retrospectives.
Practical experience working in Agile/Scrum delivery we’re building out this proposition as we go so expect change and ambiguity. Expect to wear different hats
Experience with Salesforce from an engineering / solution design or commercial perspective - you understand the mechanics, capabilities and how to optimise
We’re looking for someone who is resilient, flexible, always thinking user first and puts collaboration before ego
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture and we actively encourage people to try new things. So, if this role interests you and you feel you have most of these things in your toolbox, we’d love to hear from you.
So, why join us?

There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs an

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