![Australia Post](https://media.trabajo.org/img/noimg.jpg)
Senior Design Researcher
1 month ago
Help us deliver like never before
We’re looking for a Senior Design Researcher to join our diverse, talented and innovative digital technology team who together are helping our customers and communities build a better future. Together, we design, build and maintain products, services and experiences that Australian's love and trust, while delivering a sustainable future for Australia Post, and you could be part of that.
We're empowered to deliver for our teams and to delight our customers. We provide an inclusive and supportive environment that nurtures talented people, trusts our teams to deliver their best, and leverages modern work practices and technologies. It's an unexpectedly dynamic and collaborative culture that feels more like a start-up than a 213-year old icon.
What you’ll deliver with us
Based in the Research and Service Design team, our purpose is to deeply understand people to inform and help the design of accessible, sustainable and seamless products, services and experiences for Australia Post customers. Working closely with engineering, product and program teams we bring the human insights to all we do, envisioning how our users experience our products and services.
The Senior Design Researcher works with the Lead Design Researcher in driving understanding and empathy around user needs, stated and unstated, for projects and program teams. To do this, you’ll be required to provide strong leadership around Design Research methodologies and challenge your extensive research toolkit to conduct primary research, exploring the behaviours and motivations of our users through all types of qual and quant methodologies.
You’ll also
- Drive and manage research activities for our partners in product, platform and enterprise, including research planning, research roadmap, methodology and recruitment process for assigned projects.
- Provide research leadership and influence to ensure the customer is represented when balancing experience (desirable), business (viable), and engineering (feasible) needs within a project.
- Drive the delivery of user experience research methodologies and synthesis.
- Contribute to research strategy, planning and vision to drive continuous improvement.
- Advocate and apply UX success metrics, both quantitative and qualitative
- Work closely with data and analytics team to identify opportunities.
- Effectively influence and communicate research findings both verbally and visually to different audiences.
- Be a champion for and uphold research craft standards and continually strive to exceed customer expectations.
- Actively contribute to weekly team ceremonies, meetings and presentations on research
- Push creativity, challenge established thinking and processes, and discover new ways of approaching (and solving) a problem.
You’ll need
- At least 4+ years’ experience in a related role with demonstrable portfolio of work.
- Background on design thinking methodologies, including facilitating workshops with stakeholders and/or customers and using various ideation techniques.
- Applied experience: moderated and unmoderated testing remote testing, a range of fidelity prototype testing, concept testing, contextual inquiry, survey design, competitive and comparative analysis, and other research methods across variety of devices.
- Experience in understanding customer needs, motivations and behaviours and translating them into insights and opportunities.
- Good attention to detail and highly developed organisational skills including the ability to prioritise tasks and meet ambitious deadlines while maintaining high quality craft execution.
- Understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase.
- An understanding of the digital development process and software development methodologies, including Agile and Lean.
- A grasp of quantitative data analysis and statistics.
- Analytical, conceptual, and problem-solving skills.
- Good interpersonal, communication, negotiation, and collaboration skills.
- Empathy for the customer with the enthusiasm to create progressive experiences.
*Please note: Our Melbourne Support Office is relocating to 480 Swan Street, Richmond from June 2024. The custom-built space and its new workstations, social spaces, technology, other inclusions and amenities gives us the opportunity to support your ever-evolving ways of working.
Some things you’ll love about our new Melbourne Support Office:
- The variety of workstation types created to help facilitate collaboration and individual work.
- Technology enabled for hybrid working to support our people do their best work.
- Our social spaces including wellness zone, communal lunch room, terraces and satellite café.
- Our partnership with STREAT for our ground-floor café.
- Carpark and end of trip facilities with lockers, bike parking, repair stations, showers and beauty services.
- How we’ve embedded sustainability into our move and across the new development.
- Our acknowledgement and celebration of indigenous culture in our new space.
- Our new neighbourhood boasting nearby cafes, lunch-spots, parks, childcare and medical services.
We’re delivering together
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.
We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au
-
Senior Design Researcher
2 weeks ago
Melbourne, Victoria, Australia Australia Post Full timePress space or enter keys to toggle section visibility Name Senior Design Researcher Site / Location Ref # Entity Australia Post Opening Date 27-May-2024 Suburb Melbourne Work Type Permanent Full Time Description & RequirementsPress space or enter keys to toggle section visibility We're looking for a Senior Design Researcher to join our diverse,...
-
Senior Design Researcher
2 weeks ago
Melbourne, Victoria, Australia Australia Post Full timeHelp us deliver like never before We're looking for a Senior Design Researcher to join our diverse, talented and innovative digital technology team who together are helping our customers and communities build a better future. Together, we design, build and maintain products, services and experiences that Australian's love and trust, while delivering a...
-
Design Researcher
2 weeks ago
Melbourne, Australia ROLLER Full time**About ROLLER**: ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing,...
-
Design Researcher
2 weeks ago
Melbourne, Victoria, Australia ROLLER Full timeAbout ROLLER:ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale,...
-
Senior UX Designer
2 weeks ago
Melbourne, Victoria, Australia HOVER SENIOR LIVING COMMUNITY Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Competitive Salary | Discounts on selected RACV products Great things start here Join our team of business professionals doing meaningful work in an organisation that's ever evolving. Work with people who care and expand your career with opportunities only a...
-
Design Researcher
4 days ago
Melbourne, Australia Pony Express Talent Delivery Full timeNewly created role - First dedicated design researcher - Exciting, diverse work **Introduction** We seek a Design Researcher to create connected experiences across technology and the built environment. You will join an integrated, full-service marketing and communications agency founded in 2009 and built over the past decade by bringing together...
-
Design Researcher
2 weeks ago
Melbourne, Victoria, Australia Pony Express Talent Delivery Full timeNewly created role First dedicated design researcher Exciting, diverse workIntroductionWe seek a Design Researcher to create connected experiences across technology and the built environment.You will join an integrated, full-service marketing and communications agency founded in 2009 and built over the past decade by bringing together world-class independent...
-
Design Research Manager
2 weeks ago
Melbourne, Australia Canva Full time**Join the team redefining how the world experiences design. - Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte!- Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.**Where and how you can work - Our flagship campus is in Sydney. We also have...
-
Design Research Manager
4 weeks ago
Melbourne, Australia Canva Full time**Join the team redefining how the world experiences design. - Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte!- Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.**Where and how you can work** - Our flagship campus is in Sydney Australia...
-
Senior Research Engineer
1 month ago
Melbourne, Australia CSIRO Full timeThe OpportunityAre you a Senior Research Engineer with expertise in designing and building continuous flow reactors? Lead critical research activities in the Advanced Materials and Processing program Join CSIRO - Australia's National Science and Innovation AgencyCSIRO’s Manufacturing research is based on multi-disciplinary scientific and engineering...
-
Senior Research Engineer
4 weeks ago
Melbourne, Australia CSIRO Full timeThe OpportunityAre you a Senior Research Engineer with expertise in designing and building continuous flow reactors? Lead critical research activities in the Advanced Materials and Processing program Join CSIRO - Australia's National Science and Innovation AgencyCSIRO’s Manufacturing research is based on multi-disciplinary scientific and engineering...
-
Senior Service Designer
2 weeks ago
Melbourne, Victoria, Australia EFinancialCareers Ltd. Full timeSenior Service Designer National Australia Bank Melbourne, Australia Senior Service Designer National Australia Bank Melbourne, Australia Posted 15 hours ago Permanent Competitive Senior Service Designer Senior Service Designer Job no: Business unit: Group Chief Operating Officer Primary position location: 395 Bourke St, Melbourne, VICWork type: Permanent...
-
Senior Designer
2 weeks ago
Melbourne, Victoria, Australia TRP Recruitment Full timeWe are looking for a strong Senior Designer across Jackets & Coats Are you open to relocating to Australia to support the fastest growing womenswear fashion clothing and accessories brand? This is a once in a life opportunity offering a competitive salary and relocating package including sponsorshipIn this role they are looking for strong Senior Womenswear...
-
Senior Designer
2 months ago
Melbourne, Victoria, Australia TRP Recruitment Full timeWe are looking for a strong Senior Designer across Jackets & Coats Are you open to relocating to Australia to support the fastest growing womenswear fashion clothing and accessories brand? This is a once in a life opportunity offering a competitive salary and relocating package including sponsorshipIn this role they are looking for strong Senior Womenswear...
-
Senior Designer
4 weeks ago
Melbourne, Victoria, Australia TRP Recruitment Full timeWe are looking for a strong Senior Designer across Jackets & Coats Are you open to relocating to Australia to support the fastest growing womenswear fashion clothing and accessories brand? This is a once in a life opportunity offering a competitive salary and relocating package including sponsorshipIn this role they are looking for strong Senior Womenswear...
-
Senior Service Designer
2 weeks ago
Melbourne, Victoria, Australia eFinancialCareers Ltd. Full timeSenior Service Designer National Australia Bank Melbourne, Australia Senior Service Designer National Australia Bank Melbourne, Australia Posted 15 hours ago Permanent Competitive Senior Service Designer Senior Service DesignerJob no: 794364Business unit: Group Chief Operating OfficerPrimary position location: 395 Bourke St, Melbourne, VICWork type:...
-
Design Researcher
3 weeks ago
Melbourne, Australia Canva Full time**Join the team redefining how the world experiences design. - Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte!- Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.**Where and how you can work - Our flagship campus is in Sydney. We also have...
-
Senior UX Researcher
2 weeks ago
Melbourne, Victoria, Australia Different Technologies Pty Ltd. Full timeAbout UsWe are a diverse and passionate team of people wanting to drive innovative solutions for the clients we work with. At Exo Digital, we solve digital problems – the challenging, weird, and sometimes invisible kinds of problems. Pushing boundaries to deliver innovative experiences in a fast-moving world is what we do best.The RoleWe are seeking a...
-
Senior UX Researcher
5 days ago
Melbourne, Australia Exo Digital Pty Ltd Full timeAbout Us We are a diverse and passionate team of people wanting to drive innovative solutions for the clients we work with. At Exo Digital, we solve digital problems – the challenging, weird, and sometimes invisible kinds of problems. Pushing boundaries to deliver innovative experiences in a fast-moving world is what we do best. The...
-
Senior Service Designer
2 weeks ago
Melbourne, Victoria, Australia Australia Post Full timePress space or enter keys to toggle section visibility Name Senior Service Designer Site / Location Ref # Entity Australia Post Opening Date 23-Apr-2024 Suburb Melbourne Work Type Permanent Full Time Description & Requirements Press space or enter keys to toggle section visibility We're looking for a Senior Service Designer to join our diverse, talented and...