Senior Service Designer
2 weeks ago
Senior Service Designer National Australia Bank Melbourne, Australia Posted 15 hours ago Permanent Competitive
Senior Service Designer
Senior Service Designer
Job no: 794364
Business unit: Group Chief Operating Officer
Primary position location: 395 Bourke St, Melbourne, VIC
Work type: Permanent Full time
Region: VIC- Melbourne CBD
It's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you.
As a Service Designer you will apply human-centred design (HCD) tools to work to deliver great customer outcomes. You will utilise a number of different techniques, including performing customer research, insight discovery, prototyping concepts and designs, optimising processes and experiences, and ensuring that change is delivered in a thoughtful, considered and empathetic way. In this role you will communicate and liaise with a wide range of people, including stakeholders, team members and customers.
Responsibilities
- Define and create best-in-class customer experiences for products, services and features within a project or initiative ensuring the customer-facing experience is supported by banking operations
- Design the experience using insights from qualitative and quantitative research, and create artefacts such as customer journey maps and service blueprints, customer personas, task flows and experience concepts to progress concepts towards solution mode
- Conduct research and co-design with customers to further define solutions, and validates the preferred solution with customer testing
- Support roadmap definition and other business requirements activities to create best in class customer experience
- Influence the business around moving towards solutions that meet both customer and business outcomes. Understand key metrics and measures of success, and report on eventual outcomes
- Mindset - A solid grasp of human-centred design (HCD) applying customer-centric and design thinking to create outstanding customer and banker experiences. Have a growth mindset striving for personal and organisational growth.
- Design Strategy - Experience developing design strategy including identifying and evaluating value proposition, brand proposition and conducting customer segment analysis.
- Journey Mapping & Service Blueprints - solid experience in stakeholder, empathy and journey mapping, ecosystem mapping, developing service blueprints and creating personas and archetypes
- Research & Testing - plan and perform a variety of research techniques including desktop research such as landscape and competitive analysis, literature reviews, benchmarking and analytics; quantitative research such as contextual inquiry & qualitative research such as interviews and testing
- Workshops and co-design - Ability to plan and run workshops and co-design sessions to obtain desired outcomes and key actions.
- Prototyping & Storyboards - competent in conceptual prototyping and creating story boards
- Accessibility - experience applying accessibility guidelines to create inclusive design
- Design Documentation- experience creating design specifications including problem definition and design proposals.
- Collaboration - Ability to collaborate closely with a cross functional team of Designers, Product Owners, Technical Analysts, Engineers/Developers and other experts across the business to define cohesive, accessible, attractive design standards, interaction patterns and styles across our entire suite of products.
- Communication - Proven experience communicating between technical and business stakeholders, building rapport and maintaining stakeholder relationships, communicating confidently and presenting in a clear, concise and articulate manner to all stakeholders.
We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options.
Join NAB
If you think this role is the right fit for you, we invite you to apply.
Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.
Unsolicited CVs from agencies will not be accepted.
#LI-DNI
Advertised: 07 Jun 2024 6:00 AM AUS Eastern Standard Time
Closing: 21 Jun :55 PM AUS Eastern Standard Time Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today. #J-18808-Ljbffr
-
Senior UX Designer
2 weeks ago
Melbourne, Victoria, Australia HOVER SENIOR LIVING COMMUNITY Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Competitive Salary | Discounts on selected RACV products Great things start here Join our team of business professionals doing meaningful work in an organisation that's ever evolving. Work with people who care and expand your career with opportunities only a...
-
Senior Service Designer
2 weeks ago
Melbourne, Victoria, Australia EFinancialCareers Ltd. Full timeSenior Service Designer National Australia Bank Melbourne, Australia Senior Service Designer National Australia Bank Melbourne, Australia Posted 15 hours ago Permanent Competitive Senior Service Designer Senior Service Designer Job no: Business unit: Group Chief Operating Officer Primary position location: 395 Bourke St, Melbourne, VICWork type: Permanent...
-
Senior Service Designer
2 weeks ago
Melbourne, Victoria, Australia Australia Post Full timePress space or enter keys to toggle section visibility Name Senior Service Designer Site / Location Ref # Entity Australia Post Opening Date 23-Apr-2024 Suburb Melbourne Work Type Permanent Full Time Description & Requirements Press space or enter keys to toggle section visibility We're looking for a Senior Service Designer to join our diverse, talented and...
-
Senior Service Designer
2 weeks ago
Melbourne, Victoria, Australia Australia Post Full timePress space or enter keys to toggle section visibility Name Senior Service Designer Site / Location Melbourne Support Office (relocating to 480 Swan st Richmond, July 2024) Ref # Entity Australia Post Opening Date 23-Apr-2024 Suburb Melbourne Work Type Permanent Full Time Description & Requirements Press space or enter keys to toggle section visibility We're...
-
Senior Service Designer
2 weeks ago
Melbourne, Victoria, Australia Australia Post Full timePress space or enter keys to toggle section visibilityNameSenior Service DesignerSite / LocationMelbourne Support Office (relocating to 480 Swan st Richmond, July 2024)Ref # EntityAustralia PostOpening Date23-Apr-2024SuburbMelbourneWork TypePermanent Full TimeDescription & Requirements Press space or enter keys to toggle section visibilityWe're looking for a...
-
Senior Service Designer
2 weeks ago
Melbourne, Victoria, Australia Australia Post Full timePress space or enter keys to toggle section visibilityNameSenior Service DesignerSite / LocationMelbourne Support Office (relocating to 480 Swan st Richmond, July 2024)Ref # EntityAustralia PostOpening Date23-Apr-2024SuburbMelbourneWork TypePermanent Full TimeDescription & RequirementsPress space or enter keys to toggle section visibilityWe're looking for...
-
Senior Service Designer
2 weeks ago
Melbourne, Victoria, Australia Australia Post Full timeHelp us deliver like never before We're looking for a Senior Service Designer to join our diverse, talented and innovative digital technology team who together are helping our customers and communities build a better future. Together, we design, build and maintain products, services and experiences that Australian's love and trust, while delivering a...
-
Senior Service Designer
2 weeks ago
Melbourne, Victoria, Australia Peoplebank Australia Ltd Full time6 Months Contract Melbourne - CBDExciting Opportunity Our Banking client is seeking a Senior Service Designer to join our team and drive forward-thinking strategies for provisioning cards into digital wallets, facilitating digital card payments, and managing the lifecycle of digital cards with a keen focus on process efficiency and stringent controls.Key...
-
Senior Service Designer
2 weeks ago
Melbourne, Victoria, Australia Peoplebank Australia Ltd Full time6 Months ContractMelbourne - CBDExciting OpportunityOur Banking client is seeking a Senior Service Designer to join our team and drive forward-thinking strategies for provisioning cards into digital wallets, facilitating digital card payments, and managing the lifecycle of digital cards with a keen focus on process efficiency and stringent controlsKey...
-
Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Senior / Lead Experience Designer (Strategic & Service Design) Senior / Lead Experience Designer (Strategic & Service Design) Department: Transformation Management Office Division: Australia Commercial Location:...
-
Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full timeSenior / Lead Experience Designer (Strategic & Service Design) Senior / Lead Experience Designer (Strategic & Service Design) Req ID: Department: Transformation Management Office Division: Australia Commercial Location: Melbourne About UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial...
-
Senior Designer
2 weeks ago
Melbourne, Victoria, Australia TRP Recruitment Full timeWe are looking for a strong Senior Designer across Jackets & Coats Are you open to relocating to Australia to support the fastest growing womenswear fashion clothing and accessories brand? This is a once in a life opportunity offering a competitive salary and relocating package including sponsorshipIn this role they are looking for strong Senior Womenswear...
-
Senior Designer
2 months ago
Melbourne, Victoria, Australia TRP Recruitment Full timeWe are looking for a strong Senior Designer across Jackets & Coats Are you open to relocating to Australia to support the fastest growing womenswear fashion clothing and accessories brand? This is a once in a life opportunity offering a competitive salary and relocating package including sponsorshipIn this role they are looking for strong Senior Womenswear...
-
Senior Designer
4 weeks ago
Melbourne, Victoria, Australia TRP Recruitment Full timeWe are looking for a strong Senior Designer across Jackets & Coats Are you open to relocating to Australia to support the fastest growing womenswear fashion clothing and accessories brand? This is a once in a life opportunity offering a competitive salary and relocating package including sponsorshipIn this role they are looking for strong Senior Womenswear...
-
Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited Full timeSelect how often (in days) to receive an alert: Senior / Lead Experience Designer (Strategic & Service Design) Department: Transformation Management Office Division: Australia Commercial Location: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and...
-
Senior Designer
2 weeks ago
Melbourne, Victoria, Australia Movember Full timeAbout Movember Movember is the leading global charity for men's health. Since 2003, we've funded more than 1,250 men's health projects around the world. We've been challenging the status quo, shaking up men's health research, and transforming the way health services reach and support men. Through the power of the moustache, we spark conversations and...
-
Senior Design Manager
2 weeks ago
Melbourne, Victoria, Australia Zinfra Full timeSenior Design ManagerZinfra collaborates with businesses in the utility and infrastructure sectors, providing engineering, construction, maintenance, and operations services essential for maintaining the safety and reliability of electricity and gas transmission assets.About the PositionThe Senior Design Manager is responsible for delivering engineering...
-
Designer
2 weeks ago
Melbourne, Victoria, Australia Service Stream Full timePrimary LocationMelbourne, VICJob Description SummaryService Stream's Telecommunications Division are currently seeking a Designer to join our team.About the RoleAbout the roleService Stream's Telecommunications Division are currently seeking a Designer to join our team. In this role you will be responsible for using your expert knowledge on current NBN...
-
Senior Design Manager
2 weeks ago
Melbourne, Victoria, Australia Saxton Recruitment Full timeSenior Design Manager - Leeds Senior Design Manager - Our client, a leading privately-owned construction contractor are recruiting a Senior Design Manager to join their growing team based in Leeds.This is a great opportunity for a Senior Design Manager to work on prestigious design and build projects across multiple sectors throughout the region.Why...
-
Senior Designer
2 weeks ago
Melbourne, Victoria, Australia MECCA Brands Pty Ltd Full timeWe are looking for a Senior Designer to join our dynamic team on a 12-month fixed-term contract. This is a unique opportunity to bring your expertise in digital and print design. If you are a creative and innovative designer who thrives in a fast-paced, collaborative environment, this is the perfect opportunity for youThe Role You Could PlayAs a key player...
