Customer Service Representative

1 month ago

Sydney, Australia Qantas Full time

  • Act as a first point of contact for internal and external Qantas Freight customers

  • Apply your advanced communication skills to enhance the customer experience and ensure service recovery

  • Full-time day work position, based in Sydney

Our customers come first. We’re constantly challenging ourselves to reimagine our customer experience, and work hard to connect and build trust. Ultimately, our service should make people feel at home no matter where they are.

Qantas Freight is Australia’s largest independent air freight services business, getting over 4000 air freight shipments across more than 500 destinations globally. Working with us you’ll have plenty of fun, meet amazing people and have experiences like no other. Across the team, there are many exciting initiatives planned to help us improve our performance and drive better experiences for our people and customers.

As a Customer Service Representative, you will be responsible for providing a high level of customer service, assisting customers with tracking cargo, freight bookings and general queries relating to Qantas processes and procedures. You’ll assist in troubleshooting and resolving key product and service issues, extending to obtaining resolutions and service recovery for customers as required. Customer Service Representatives need to stay up-to-date with all regulatory requirements and be able to solve and communicate complex freight processes to facilitate freight forward movements. Proficient written and verbal etiquette, as well as the ability to collaborate with freight stakeholders to achieve optimum customer outcomes will be crucial to succeed in this role.

You’ll have –

  • Proven experience in a customer service role (contact centre environment is advantageous, however not essential)

  • Excellent written and oral communication skills

  • Self-motivation and initiative

  • Proactive approach to problem solving

  • Confidence using computers and communicating with customers through digital channels

  • Adaptability and be able to think quickly

  • Ability to work unsupervised or as part of a team, as required

  • Salesforce CRM knowledge would be advantageous, however not essential

  • Ability to collaborate and work closely with stakeholders outside of your direct team (for example, freight forwarding companies)

  • Willingness to learn new systems, processes and procedures

  • Ability to communicate complex information quickly and efficiently

  • The ability to build relationships with internal and external stakeholders

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

  • We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.

  • We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.

  • We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.

  • We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.

If you have any support or access requirements, we encourage you to advise us at time of application. We will then work with you to identify the best way to assist you through the recruitment process. Your personal information will be kept confidential in compliance with relevant privacy legislation. Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restrictions or sponsorship.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close: 11:59pm, Tuesday, 4th June

  • Customer Service Representative

    1 week ago

    Sydney, Australia NSW Government -Service NSW Full time

    **Customer Service Representative - All Service Centre Locations** **Title***: Customer Service Representative (Service Centres) **Salary***: Service NSW Grade 3/4 ($64,592 - $78,769 plus employer's contribution to superannuation and annual leave loading) **Immediately available Locations**: **_ _**: - Bondi, Wynyard, Haymarket,...

  • Director Operations

    3 weeks ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    Make a practical difference to NSW small businesses! - Exciting Ongoing employment opportunity - Total remuneration range: $225,740 - $249,843 commensurate with experience - Based in Parramatta **About the role** - Are you looking for an opportunity to be part of an organisation driven to help small businesses succeed and ensuring they have a voice to be...

  • Licensing Representative

    4 weeks ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Licensing Representative - Licensing & Funds** **Grade**: Clerk grade 3/4 **Duration**: Various temporary positions up to 12 months **Location**: Parramatta and Gosford **Closing Date**: Monday 14 August [9:59am] **Multiple vacancies across several teams including**: - Building, Business & Workplace Safety We will also be creating a talent pool for...

  • Customer Service Representative

    2 weeks ago

    Sydney, Australia NSW Government -Service NSW Full time

    **Customer Service Representative - Driver Tester Relief Pool** **SNSW Grade 5** **Temporary Contract Full Time up to 12 months** **Location: Sydney Metro** Service NSW is expanding our strong team of Driver Testers. If you are highly motivated and passionate about providing excellent customer service, we want to hear from you. Driver Testers facilitate a...

  • Customer Service Representative

    3 weeks ago

    Sydney, Australia Aston Carter Full time

    **Job Snapshot**: **Location**: - Sydney Other**Work Type**: - Contract **Category**: - Admin/Customer Service **Job ID**: - 538970**Job Summary**: **_Several Customer Service Representative opportunities available!!!_** **The Organisation** Our client is a market leader in the online Australian literature market and is looking for several...

  • Customer Service Representative

    3 weeks ago

    Sydney, Australia Jivaro Full time

    40% off products discount - 2 mental health days off per year - Long-term job security **CUSTOMER SERVICE REPRESENTATIVE & OFFICE ADMINISTRATOR** **Sydney** - Western Sydney **Salary** - $60k + super **About the company**: Join our globally renowned client, a quality wholesale retailer as their Customer Service Representative. Brands loved by the globe,...

  • Customer Service Representative

    3 weeks ago

    Sydney, Australia PERSOLKELLY Full time

    Our multinational clients are seeking Customer Service Representatives that will primarily be responsible for delivering excellent customer service to both internal and external stakeholders. Customer Service Representatives - Working for recognised, industry leading multinational clients. **ABOUT THE ROLE** Due to significant growth, our multinational...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia Kennedy Reid Full time

    Join an established, pioneering company within the Health and Wellness space Provide excellent and empathetic customer service to the client base 6 month contract CBD location easy access by public transportThe CompanyOur client are pioneers for health and wellness services in the workplace. They are seeking a Customer Service Representative to join their...

  • Customer Service Representative

    4 weeks ago

    Sydney, Australia Vendito Consulting Full time

    Sector- Medical / Dental - Job type- Full Time - Contact- 0481 615 947- Location- Sydney - Salary- 65k/year - 70k/year - Reference A leading Dental Implant manufacture are currently looking to expand their growing team with a Customer Service Representative in Sydney, this is an amazing opportunity for someone with or without Dental Experience looking to...

  • Customer Service Representative

    4 weeks ago

    Sydney, Australia Redbourne Group Full time

    About Our Company; As an information technology company, **innovation** is a core business driver. We strive to make our clients’ organisations better through innovative products and service delivery. We applaud initiative and self-drive, the eagerness to learn and the ability to problem solve in all that we do. We are hiring customer service...

  • Customer Service Representative

    4 weeks ago

    Sydney, Australia Kennedy Reid Full time

    Job description The Company  Our client is a leading player in the automotive services sector operating in the distribution, retail and logistics markets within excess of 1,200 employees across Australia. They are looking for an experienced customer service representative to join their Customer Service Department on 3-month fixed term contract with...

  • Customer Service Representative

    4 weeks ago

    Sydney, Australia Kennedy Reid Full time

    Supportive environment with progression opportunities - Flexible working - hybrid work from home avaialble after training period **The Company** Our client is a global financial services & insurance provider with a stellar reputation in the market. They are seeking a professional Customer Service Representative to join their organisation in their brand new...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia PERSOLKELLY Full time

    Our multinational clients are seeking Customer Service Representatives that will primarily be responsible for delivering excellent customer service to both internal and external stakeholders.Customer Service Representatives Working for recognised, industry leading multinational clients.ABOUT THE ROLEDue to significant growth, our multinational clients are...

  • Customer Service Representative

    4 weeks ago

    Sydney, New South Wales, Australia Randstad Australia Full time

    Customer Service RepresentativeAre you an enthusiastic customer service professional excited at the prospect of a new challenge? Looking for a role which can put your current customer service skills to work while continuously developing in a professional work environment within the financial services world? Look no further this role is for youYour new roleAs...

  • Customer Service Representative

    2 months ago

    Sydney, New South Wales, Australia Randstad Australia Full time

    Customer Service RepresentativeAre you an enthusiastic customer service professional excited at the prospect of a new challenge? Looking for a role which can put your current customer service skills to work while continuously developing in a professional work environment within the financial services world? Look no further this role is for youYour new roleAs...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia Jivaro Full time

    40% off products discount 2 mental health days off per year Longterm job securityCUSTOMER SERVICE REPRESENTATIVE & OFFICE ADMINISTRATORSydney - Western SydneySalary - $60k + superAbout the company:Join our globally renowned client, a quality wholesale retailer as their Customer Service Representative. Brands loved by the globe, this is an exciting cannot...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia Kennedy Reid Full time

    Job description The CompanyOur client is an Australian-born entrepreneurial organisation that now provides an impressive range products & services to more than 65 countries globallyWe are currently assisting them in the recruitment of a Customer Service Representative to join their close-knitcall centre in their conveniently located Condell Park office. They...

  • Customer Service Representative

    2 weeks ago

    Sydney, Australia GWF Full time

    We have a great opportunity for a Customer Service Representative to join our highly engaged Customer Service team located at Enfield. Reporting to the National Customer Service Supervisor, the purpose of the role is to deliver exceptional service to our customers across our Bakery Ingredients and Animal Nutrition divisions. As a Customer Service...

  • Customer Service Representative

    1 week ago

    Sydney, Australia Kennedy Reid Full time

    $80,000 - $90,000 + Super - WFH 2 days a week - CBD location Our Client is an Insurance company that specialise in the medical and professional indemnity space. They are Austrian owned and growing at an incredibly fast paced, with many exciting opportunities arising in the horizon. **The Role** As a Customer Service Representative, your duties will include...

  • Customer Service Representative

    3 weeks ago

    Sydney, Australia Talent Focus Recruitment Full time

    Talent Focus are seeking a passionate Customer Service Representative for a** leading food manufacturing company** based near Sydney Olympic Park! This is a great opportunity to join company that is the leading supplier in the market right now. - Sydney Olympic Park location - Negotiable rates around Market - Choose your price - Temp to Permanent...