Customer Service Representative
1 week ago
An exciting opportunity has arisen for a Customer Service Representative to support our established and high performing Rapid Diagnostics division .
Based in Brisbane, this role is responsible for completing day to day customer service tasks including order processing (domestic and export), data entry, issue investigation and resolution, handling customer communication (phone and email), backorder, credit and invoice management.
Your responsibilities include
Technical / Operational
Process customer orders in QAD for domestic and international customers
Proactively keep customers informed about order status, backorders, unexpected delays, part shipments and product issues
Promptly respond to product enquiries, quotes, product returns and complaints Handle inbound phone calls using softphone application
Analyse and resolve escalated customer issues
Process credits
Liaise with logistics companies including third party warehouses, domestic couriers and freight forwarders
Use customer EDI portals as required
Maintain customer standing orders
Assist commercial team with stock, customer order enquiries and customer data base Some planning and inventory control tasks as required
Identify and implement improvements in customer service processes
Internal Systems and Processes
Follow all SOP’s, work instructions and forms for the role.
Knowledge of and adherence to Human Resources Policies & Procedures
Customers
Provide outstanding assistance and advice to external and internal customers.
Develop and build relationships with customers, warehouse team, third party logistics providers and other areas of Abbott.
Qualifications and Experience
Experience in Order Processing
Experience in a Customer Service/Customer facing Role
Experience with export orders & documentation and familiarity with healthcare terminology and products is desirable
What we offer you
Discounted Shares program
Wellness Programs
Professional and Personal development opportunities
Being part of an organisation reputed to be a World’s Top Employer recognised for our workplace culture that values healthy living, diversity and equal opportunity
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.
Abbott is committed to building a diverse workforce that values diversity across gender, age, culture, disability and lifestyle.
In order to be eligible to work for Abbott in Australia or New Zealand, you must hold current working rights with no restrictions, for the respective country applicable.
We ask that recruiters respect our internal recruitment process and PSA panel, and refrain from contacting us, or referring candidates to this role.
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