Human Resources Operations Associate

5 months ago

Sydney, Australia JPMorgan Chase & Co. Full time

Be part of an amazing journey and opportunity to provide exceptional service to our employees and their needs, simplifying and automating complex processes. Partner with support teams in India and the Philippines in delivering a superior HR experience, ensuring that processes are fully standardized and optimized, yet in compliance with local regulatory requirements. The Human Resources Employee Digital and Service Experience (EDSE) team provides the full range of local HR operational services including, but not limited to payroll, employee benefits, health & safety, onboarding & off-boarding, immigration, data management & Management Information Systems linked with global HR systems as well as local time & attendance tracking and benefit administration. 

As a Human Resources Operations Associate in Employee Digital and Service Experience , you are a strong self-starter, who thrives working within a demanding, fast paced global environment, whilst managing competing priorities. 

Job responsibilities:

Perform Business As Usual activities accurately and efficiently within agreed timeframes. Support tax and year end activities where required salary packaging, payroll tax etc.  Monitor service level agreements delivered by internal and external stakeholders. Review operational processes with a primary focus on control effectiveness, streamlining and removing duplication of effort Maintain all process documentation in ‘Standard Operating Procedures’ (SOPs) and update changes as required. Act as the SME for all Products and Services delivered in location. Develop and facilitate relationships with key clients, business partners and/or vendors. Understand employee needs and drive to a seamless end to end employee experience Identify opportunities to optimize operational execution, defining best practices, whilst developing a deep understanding of business requirements. Develop compliant solutions that align with internal requirements across locations, with consideration to impacts both upstream and downstream. Ensure all operational processes are delivered according to our risk and control framework and aligns to regulation.

Required qualifications, capabilities, and skills: 

A Bachelor's degree in a relevant discipline, preferably HR Minimum of 5 years’ experience working in HR or related discipline Experience managing and improving HR operations processes Exceptional data analytical skills to help identify process gaps when measured against internal policies, systems and Regulatory Reporting obligations Intermediate to advanced excel skill level and ability to deliver meaningful analytics and insight to the business Highly detail oriented and solutions oriented thinker who is able to perceive issues from a client’s perspective Strong communicator, both verbal and written Excellent client relationship skills with an ability to identify, build and maintain relationships both within HR and externally to deliver successful outcomes Comfortable working and promoting risk and controls to maintain compliant programs and environment Self-starter; ability to resolve BAU issues effectively with strong service and ownership mindset Team player with ability to work in a small team cohesively

Preferred qualifications, capabilities and skills:

Preferred background in Australia payroll and employment regulation Preferred basic understanding of employment tax and year end processes Automation or exposure to automation tools preferred Experience with collaborating and working with offshore teams

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