Customer Service Consultant

7 days ago

Eagle Farm, Australia Tunstall APAC Full time

Tunstall Healthcare provides monitored assistive technology solutions to support people with a wide variety of care needs to live safely and independently in their own home.

About us

As part of a global company, Tunstall Healthcare is the market leader of telecare and telehealth solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live in their own home. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families.

What there is:

  • That feel-good feeling to help people who need it
  • Great training and onboarding to the team
  • Amazing and supportive leaders

Purpose of the Role

We currently have a position available in our client-focused Customer Service team. We are looking for another customer service star to be a part of their unified and diverse team, that offers phone support to a wonderful group of clients, responding to their needs and enquiries relating to general support, alarm installations and fault resolution troubleshooting.

The role is worked full-time between the hours of 8am to 5pm, Monday to Friday. There’s no weekend or evening work and some remote hybrid working opportunities are available once fully trained for employees that have the right equipment and internet.

Responsibilities

  • Respond to incoming telephone calls and emails
  • Ascertain the nature of client requests and address them accordingly
  • Process installations of medical alarm units that are connected to our Response Centre
  • Provide first-level fault support troubleshooting to clients experiencing alarm issues
  • Update client database to ensure that information is correct
  • Data entry

The successful candidates will have:

  • Engaging 'people person' with the ability to demonstrate empathy and patience
  • Proven experience in customer service and exceptional listening skills
  • Excellent resilience and can-do attitude
  • Ability to think on your feet and make decisions
  • Computer literate, ability to pick up new systems quickly and high attention to detail
  • Well-developed oral and written communication skills, including demonstrated ability to resolve issues with clients, leaders and peers

Why us?

  • Above Award rates paid
  • Great induction and orientation process to welcome you onboard
  • Free onsite and close-by street parking
  • Opportunities for training and development
  • Fun and regular staff events - we love food
  • Onsite gym and coffee machine
  • Instant and yearly recognition awards
  • Warm and friendly culture
  • Free counselling service
  • Discounts and benefits

Diversity & Inclusion

We’re passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. At Tunstall you’ll find a place where you’re valued and celebrated for being yourself. We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion. Each Tunstall colleague has a superpower…they’re unique. No one else is them, and we think that’s special. Come and join our mission and be part of our team, our One Tunstall team.

To be successful, candidates must have the appropriate work eligibility rights and are required to complete a Police check, Working with Children check and NDIS Worker check - all organised and paid for by us.

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