Communications Officer
2 months ago
Burwood VIC
- Full-time opportunities available
- Great company culture with amazing benefits on offer
- Join a national organisation with dealerships across VIC, NSW, QLD
Penfold Motor Group is part of Peter Warren Automotive Holdings, one of Australia's largest multi-franchise automotive dealer groups. We have expanded across Southwest Sydney, Sydney’s North Shore, Regional NSW, Northern NSW, and throughout Southeast Queensland and Victoria. With some of the finest vehicle brands in the world we cover all aspects of vehicle ownership. With 2400 employees across QLD, NSW and VIC, we are focused on growing and developing a career path for all our people.
We are recruiting for a Client Communication Officer to join our Business Development Centre. This position will be based in our Burwood dealership.
Contact Centre: The voice of the business - managing inbound & outbound calls, sales enquiries, internet leads, emails, live chat, customer retention, customer service. Currently a Multi-channel contact centre soon to undergo a digital transformation to Omni-channel.
By joining Penfold Motor Group you will experience a positive culture driven by supportive teammates and management.
What the role entails:
- Interacting with a high volume of customers
- Performing switchboard and reception-based phone functions
- Providing an exceptional level of customer experience
- Various ad-hoc administration-based functions
- Working towards KPIs and other performance outcomes
- Participating in training and other learning and development opportunities
What are we looking for?
- Self-motivated
- Determined to exceed customer expectations
- The ability to work in a fast-paced environment
- Ability to work autonomously whilst meeting targets and deadlines
- Growth mindset
- Exceptional work ethics
- A desire to present yourself in a corporate fashion
Benefits:
- Discounted Bupa Private Health Insurance
- Employee Assistance Program (EAP)
- Exclusive discounts with our Samsung Partnership Program
- Discounted Gym memberships
If you live and breathe customer service APPLY NOW with our online application form.
All Penfold Motors employees must be entitled to work in Australia and complete a Federal Police Check.
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