Regional Technical Support Specialist
5 months ago
Your Job
This role is National and provides pre and post technical support to the organisation in ANZ. This will be best achieved in developing effective relationships with key customers, distributor partners, consultants, and CI partners to help them realize value from expert technical advice in relation to structured cabling solutions. This knowledge and experience is also required on occasions to deliver and co-ordinate training of the four pillars which underpin our business.
It is expected that you will engage and support the global collaboration of the Global Technical group to ensure global alignment of communication with the other technical team members is used as a learning and experience platform to leverage information and problem solving from a global structured cabling solutions provider.
This role reports to the Regional Sales Director for ANZ.
Our Team
Molex Connected Enterprise Solutions has an exciting opportunity for a National Technical Support Specialist to join our team.
Role type: Full time, remote (not office based). Can be based in Melbourne, Sydney or Brisbane.
Salary: DOE
Holiday: 20 days + public holidays
Mobile & laptop supplied plus car allowance
What You Will Do
Provide remote and onsite technical support where required to the organisation, which will enable sound business decision making with respect to warranties, installation practices, adherence to relevant standards as they apply to our business and winning strategies for projects. Proactively work with the sales team to ensure the role is seen as value add to the business on ongoing basis by staff and our external 4 customer pillars – Distribution, Consultant, CI and end user Collaborate with other global technical staff to share and collate technical information, develop globally aligned technical solutions and proactively work to create a seamless global technical organisation. Provide interaction and contribution with the online Customer Service Portal system including development of technical white papers, supporting technical documentation and training materials. Co-ordinate and conduct installer practical training Maintain and update required records, testing parameters and other information that will be required by the sales organization to secure projects and other business opportunities.Who You Are (Basic Qualifications)
5 to 10 years in a similar role Good understanding of the current Structured Cabling marketplace in ANZ and strong technical knowledge in copper and fibre Structured Cabling Solutions. Background in Structured Cabling Installation practices and sound understanding of relevant standards as they relate to our industry. Organizational skills to anticipate, plan, prioritize and self-monitor workload. Flexible and enthusiastic with ongoing drive for self-improvement and positive contribution Able to travel to customers as needed.What Will Put You Ahead
BICSI -RCDD accreditation Ability to form relationships and influence internal and external key stakeholders Confident presentation skillsAdditionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
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Regional Technical Support Specialist
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Melbourne, Australia Molex Full time**Your Job** This role is National and provides pre and post technical support to the organisation in ANZ. This will be best achieved in developing effective relationships with key customers, distributor partners, consultants, and CI partners to help them realize value from expert technical advice in relation to structured cabling solutions. This knowledge...
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